Intuit Customer Care Professionals

As an Inbound Sales Professional, respond to inquiries from current and potential customers to support the sale of Intuit products and services. Your approach is consultative as you listen to understand customer's current and future needs and suggest solutions that meet those specific needs.

You are enthusiastic, customer oriented and motivated with proven experience and demonstrated inside sales success, preferably selling B2B solutions. You are self-directed and have strong interpersonal, sales, computer and telephone skills. You are comfortable handling 40-50 customer contact daily while exceeding business objectives. For certain roles, knowledge of Payroll, Accounting and Small Business needs and practices is required.

As an Outbound Sales Professional, you call on current and prospective customers who we think may have a problem we can help to solve. Using a consultative approach, you identify customer needs and offer appropriate solutions such as new products and/or services. You develop and manage accounts through outbound and inbound telesales and maintain a high level of knowledge regarding Intuit products and services as well as our competitors' and current market trends.

You are results-driven and team oriented with a proven ability to sell and generate revenue via outbound telesales to the professional market. You have a strong understanding of Accounting Solutions, Business Solutions and e-Commerce in a sales capacity. You are committed to both individual and team success. Experience in selling to Retailers, Contractors, Professional Services firms, and Wholesales and Manufacturers strongly desired.

As a Customer Service Professional, you create customer enthusiasm and delight one customer at a time as you address specific customer needs and help them make the most of our products and services. You efficiently manage and respond to a variety of questions and issues that may require troubleshooting, research, or collaboration with a coworker while you listen to and reassure our customer.

You are a consummate professional who is passionate about delivering high quality customer support. You have excellent communication skills and an upbeat, friendly supportive demeanor and are a professional multi-tasker! You are comfortable using database tools to troubleshoot, analyze, research and identify options and are familiar with MS Office tools. Prior customer service experience in a call center environment is a good thing and a high school diploma or equivalent is required.

As a Technical Support Professional, you are a consultative problem solver. You listen carefully and ask questions apply good judgment to diagnose and help resolve complex customer questions and issues while generating a high level of customer satisfaction with each interaction.

You have strong analytical skills and the proven ability to research, analyze and determine an appropriate course of action for customer issues. You have excellent communication skills and the ability to modify your communication style to meet customer needs. You are knowledgeable regarding relevant operating systems and have good hardware and software troubleshooting skills. Prior technical support experience in a call center environment is ideal.

As a New Accounts Professional, you ensure the seamless transition and set-up of new customers onto our payroll services by partnering with our Sales team. You are responsible for managing multiple accounts simultaneously in a fast-paced environment and working directly with customers to answer their questions and make sure the product they've selected is right for them.

You are experienced in working with a diverse customer base over the phone and are able to adapt to changing business needs. You have a professional demeanor and a demonstrated ability to give clear, concise and understandable verbal and written instruction. You have at least one year of payroll experience and preferable an understanding of payroll law and payroll taxes at the local, state and federal level. You are proactive in both customer communication as well as internal communication with peers, managers and business partners. You are a proficient user of Windows, Outlook, Excel and navigating the Internet and are comfortable learning new software applications. Experience with QuickBooks, Peachtree, ADP, Paychex is preferred. High school degree or equivalent is required; bachelor's degree preferred.

As a Tax Professional, you answer, research, and resolve tax questions for our payroll customers. In doing so, you interact with appropriate agencies and internal departments on behalf of the customer regarding payroll tax matters. You maintain records and files of customer tax and payment information.

You are proficient in problem solving with a proven ability to research, analyze and determine the appropriate course of action in a variety of situations. You are able to manage priorities and can work independently to meet deadlines. You have a track record of demonstrating initiative and are able to increase productivity to meet rising customer demand. You are an excellent communicator whether you are delivering good news or bad news and partner well across the organization. You have a working knowledge of MS Word, Excel as well as AS400 email and inquiry functions. Math skills are at or above the high school level. High school degree or equivalent is required; experience with payroll and/or accounting is preferred.