Intuit Customer Care Professionals

We’re always looking for great talent, so you can create an online profile anytime. If we’re hiring, you will be asked to complete an online assessment after you create your profile.

An Intuit seasonal position has a specific start date and end date, and it is typically about six months in length. However, it could be shorter or could be longer depending on the needs of the business. Seasonal positions are critical to helping Intuit support their business peak season call volume times.

For customer care positions at Intuit, a remote position is a specific job that can be performed without physically being at an Intuit site. All functions of the job are conducted remotely, such as training, coaching, etc. Remote positions are indicated as such in the job description.

Of course! You will receive your normal hourly rate of pay.

For our sales, customer service and technical support positions, we require a High School Diploma or GED equivalent. We also prefer our candidates to have a minimum of one year customer service experience. Please review the job description that you are applying for, which will include additional specific qualifications for that particular position.

No, sorry. To be considered for any position at Intuit, it is minimum requirement that you must have a high school diploma or GED equivalency. This information is verified during the qualifying questions before you complete our web based assessment for customer care positions.

Yes. Intuit requires all applicants to undergo a background check that complies with the Consumer Credit Protection Act. The background check usually includes a review of criminal, employment and education histories and for some jobs a review of credit and motor vehicle records.

Possibly. Intuit carefully reviews criminal convictions, but we do not automatically disqualify any person based on such. We consider the nature, frequency and degree of convictions, as well as the relationship of the crime to the position for which you are applying.

However, integrity is our most important operating value at Intuit. It is unlikely that we would hire someone with a recent conviction for crimes involving violence, fraud, theft or acts of moral depravity in their background.

Our application process for customer care positions is simple and consists of a few easy steps. All you need is a computer with high speed internet access. The entire process consists of two web based assessments, phone interviews and live interviews.

Before you begin the first web based assessment, you will be asked a few qualifying questions up-front so we can discover a little about your work experience and background. Many of our customer care positions require specific experience in financial, accounting or software areas. Answering these questions will help us know what positions may be the best fit for you. We also need to ensure that you have a high school diploma or GED equivalent, and that you are willing to let us conduct a background check.

You want to love the work you do. At Intuit we are committed to putting people in positions they have energy around and will be successful doing. To help us determine the best job fit for you, there are two assessments that you need to complete. The first assessment consists of approximately 90 questions that consider your match for a variety of customer facing positions. The second assessment is a simulated work experience in a customer care center environment, similar to a video game.

Your success with Intuit is important to us. The assessments are designed to determine your skills and interests in various types of positions within customer care. Your success in the assessments indicates a greater probability of success in the position, as well as a higher likelihood that you will find a customer care position at Intuit that you enjoy doing.

We like to keep things moving along, and we know you do too. Typically, an interview will take place after you have successfully created your profile and completed the online application and first web based assessment. After that, you will be directed to our scheduling tool where you can arrange for a phone interview with one of our recruiters.

Our application and interview process includes creating your online profile and completing the application, two web based assessments, phone interview(s) and live interview(s). The entire process usually takes approximately three hours of your time in total, which is broken up into small chunks of time.

Once you have completed your profile, you will be asked to take our first web based assessment. Then we will review your answers, and based on a match for our openings, have you self schedule for a phone interview.

Once you have completed the first web based assessment, you will receive the results immediately. If you have pass, you will be directed to our online tool and schedule a phone interview with one of our Talent Acquisitions staff members. You will get an email confirmation of your phone interview.

After your phone interview, we will review the results and any potential matches for job opportunities at an Intuit Customer Care center. If there is a match, we will let you know and ask you to take our second web based assessment, which is a simulated work experience in a customer care center environment, similar to a video game.

The phone interview is part of our overall assessment process. If there is a match in your qualifications and the position you applied for we will ask you to come onsite for a face-to-face interview.

Yes, please keep an eye on your email. That is the primary method we will use to let you know what the next steps are.

Many of your questions will be answered in the FAQ’s. If you still have questions you may ask the recruiter during your phone interview. If you are having technical problems at any point in our process please contact us at 800-285-4854.

Yes. Open positions that are not in one of our customer care centers do not require the pre-hire assessments. To apply for one of these positions, please visit our website at www.intuit.com/careers. Or you can wait six months and reapply for a position in one of our customer care centers.

If you are having technical issues please contact us at 800-285-4854 for assistance. Please leave us a detailed message and someone will return your call within 24 hours.

To ensure your success, it is recommended to complete the first assessment in one sitting and the second assessment in one sitting. The assessments are timed, if you leave the assessments it will time out and you will not be able to go back. We recommend a quiet and uninterrupted time to take the assessments.

Congratulations on completing the assessments. Your assessments results along with your professional experience will be evaluated by our Recruiting team. If we find that your skills and background meet our qualifications, we will contact you for a face to face interview.

We all have "off" days, so we welcome you to retake the assessment in six months.