Comments on: Does Social Networking Make Us Bad People?

By: Ralph Wasche

Ralph Wasche — Fri, 11 May 2012 15:17:22 +0000

I found this on Google sight am responding just to say INTUIT has always been very good in their responses to communications forwarded. I have been a customer of their product starting with HOMESTEAD in 2007 and would say that I have always been satisfied with their evolution of work through INTUIT.

By: Lynette (Intuit Employee)

Lynette (Intuit Employee) — Thu, 22 Sep 2011 21:47:14 +0000

Hi Ralph,

I’m really sorry to hear about the type of communication during your recent call. I’m not sure if Julio misunderstood but I’ll make sure he’s informed on how to properly communicate. The account has been reopened so you should be good to go.

Thanks – I hope you have a great day!

By: Lynette

Lynette — Thu, 22 Sep 2011 14:38:12 +0000

Hi Ralph – I’m sorry to hear about the poor communication and the unpleasant experience! There may have been an issue with the phone systems, but I’ll check to make sure everything’s working correctly now. I’ll also touch base with the person you spoke with to make sure they adhere to our support communication policies.

The domain name x-rayguy.com has been deleted, and the http://www.wascheassociates.org. domain is still showing on your account, and is still pulling up the website and the account is open and active.

I’m not sure what the issue is – are you unable to pull the site up, or access your account? Let me know so I can make sure you get the help I need.

Again, my apologies for the poor communication – I will do my best to make things better. Thanks!

By: Ralph Wasche

Ralph Wasche — Mon, 05 Sep 2011 18:40:31 +0000

Yesterday I talked with a Homestead supprt person who said he was in New York by the name of Julio. I was trying to close out my home page account of x-rayguy.com to minimize my pages on WWW. wascheassociates. Org.Through out our conversation I had problems hearing him or understanding him and he seemed to verbaly become very inpatient and finally disrespectful by saying I should get my wife to assist me because I was not able to operate.
It is possible that I miss understood him like I say the communication was poor in general.
I never intended to close out my http://www.wascheassociates.org. I have my account paid up till the end of this month and would like to reengage this account so that I can manage. I have been invested in homestead since 2006 and have never had this kind of problem from homestead support. It is my intention to keep this up and please accept my apology for the inconvenience of the misunderstanding.