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Intuit®: Official Blog > Articles by: Diane Chang

Diane Chang

Diane Chang is a Distinguished Data Scientist at Intuit, where she powers the prosperity of consumers and small businesses with machine learning, behavioral analysis, and risk prediction. Diane initially worked on TurboTax, looking at the effectiveness of our digital marketing campaigns, understanding user behavior in the product, and analyzing how customers get help when they need it. She also helped launch QuickBooks Capital, predicting outcomes for loan applicants. She is currently applying AI/ML techniques to customer care. Diane has a PhD in Operations Research from Stanford. She previously worked for a small mathematical consulting firm, and a start-up in the online advertising space. Prior to joining Intuit, Diane was a stay-at-home mom for 6 years.

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Technology

Building Chatbots that Know What People Mean

July 15, 2019 / Diane Chang
Building Chatbots that Know What People MeanA chatbot should be more than a glorified interactive voice response system. When a customer asks an application for information or help, it shouldn’t matter how she phrases her request or whether she uses specific keywords—asking “Is my income keeping...

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Engineering, Technology

From Stay-at-Home Parent to Data Scientist

October 10, 2018November 9, 2018 / Diane Chang
From Stay-at-Home Parent to Data ScientistWhen I was pregnant with my second child, the startup I was working for failed and I was out of a job. It was 2002 and the tech bubble had burst. I was far from alone — many startups were failing, and...

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Intuit editor’s picks

  • Knowledge with young man in the night Intuit Tax Knowledge Engine: Practical AI for a Smarter and More Personalized TurboTax August 18, 2020August 18, 2020 / Jay Yu, Distinguished Engineer / Architect
  • Women Entrepreneurs and Pay Equity August 14, 2020August 18, 2020 / Cassie Divine, SVP QuickBooks, Intuit Women’s Network Executive Sponsor
  • working mother make a phone call while daughter play with her hair Business Continuity: Tips to Keep Your Business Going During COVID-19 July 16, 2020July 16, 2020 / Winnie Sun

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