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Intuit Scores Big with Customer Service Awards in Asia Pacific

Global Sites APAC Customer Service Award Winners

Intuit’s customer success teams in Singapore and Australia took home nearly a half-dozen awards between them recently, with the Singapore team winning four in a single thrilling night.

At an Oct. 6 event organized by the Contact Centre Association of Singapore, the Singapore Customer Success team servicing Rest of World (ROW) customers won the following awards:

  • GOLD: Best Customer Experience Delivered
  • GOLD: Best Contact Center (under 20 seats)
  • SILVER: Best In-House Program
  • SILVER: Best Mystery Shopper Experience – Chat

More than 220 companies competed for the awards across Singapore, Thailand, Philippines and Malaysia. Also in the running were multinational companies such as SingTel (Telecommunications), DHL (Logistics), SMRT (Singapore’s National Rail) and American Express (Banking), among others.

At a hotel in Sydney on Oct. 25, the Australia Customer Success team took home top honors in the Australian Service Excellence Awards organized by the Customer Service Institute of Australia. The team was named the Winner for Service Excellence in a Small Contact Center (less than 20 seats). Again, competition was intense, with hundreds of entrants including Commonwealth Bank (Banking), SNP Security (Security), Western Downs Regional Council (Government), Superannuation (Government) and Australian Catholics (Religion & Education).

“This recognition is not only a great testament to the superb service our ROW and Australia Customer Success teams are providing to our customers, but it also endorses our strong commitment in building Care as a differentiator in the respective markets we serve,” says Shirin Anne Wan, head of Customer Success in Asia Pacific and site leader at Intuit Singapore.



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