Financial Tips Intuit Innovation Lab: Providing Empathetic Financial Assistance Using Emotion Recognition To explore how emerging technologies can further enhance our customers’ experiences, we hosted our first-ever Innovation Lab in San Francisco – an evening dedicated to shaping the future of FinTech through conversations with industry leaders, and demonstrations of experiments featuring different applications of emerging technologies like artificial intelligence, machine learning, behavioral science, emotion recognition, and Written by Intuit Blog Team Published Jul 24, 2018 - [Updated Nov 14, 2022] 1 min read To explore how emerging technologies can further enhance our customers’ experiences, we hosted our first-ever Innovation Lab in San Francisco – an evening dedicated to shaping the future of FinTech through conversations with industry leaders, and demonstrations of experiments featuring different applications of emerging technologies like artificial intelligence, machine learning, behavioral science, emotion recognition, and blockchain. +++++ Chances are, you’ve probably felt frustrated or perplexed at least once while managing your personal or business finances. So it’s about time someone programmed a little empathy into AI-powered virtual assistants! The goal of this experiment from Cindy Osmon, Principal Software Engineer at Intuit, is to learn if natural language understanding and emotional speech analysis can be applied during a customer experience to reach a deeper emotional connection. “We’re using third-party analysis to determine whether a sentence is sad or happy,” Osmon explained. “Text-to-speech isn’t enough.” And who better to find an emotional connection with than a cute, little puppy? Stay tuned for more deep dives into various experiments we conducted and demonstrated at our Innovation Lab event! Previous Post Intuit Innovation Lab: Building Financial Resilience Using Behavioral Science Next Post Intuit Innovation Lab: Creating a Comprehensive View of Your Financial… Written by Intuit Blog Team More from Intuit Blog Team Browse Related Articles Taxpayer Empowerment Simplifying Family Tax Credits: Why it Matters and What Can Be Done News Intuit UK Gender Pay Gap Report Innovative Thinking Intuit Survey: U.S. High School Students Want Financial Education at School Social Responsibility Building financial confidence for today’s generation Social Responsibility Intuit partners with The Farmlink Project to address climate change and combat food waste Life at Intuit How to become a better trans+ and non-binary ally Life at Intuit Here’s how women at Intuit inspire inclusion Taxpayer Empowerment Powering prosperity for women means addressing gender inequities in the tax code Job Readiness Powering prosperity, one community at a time Taxpayer Empowerment Setting the record straight on tax preparation