{"id":11811,"date":"2024-07-30T06:00:40","date_gmt":"2024-07-30T13:00:40","guid":{"rendered":"https:\/\/intuitblog.com\/?p=11811"},"modified":"2024-07-30T06:08:29","modified_gmt":"2024-07-30T13:08:29","slug":"how-intuit-transformed-tax-filing-experiences","status":"publish","type":"post","link":"https:\/\/www.intuit.com\/blog\/innovative-thinking\/tech-innovation\/how-intuit-transformed-tax-filing-experiences\/","title":{"rendered":"How Intuit transformed tax filing experiences for millions of consumers with AI\/GenAI this tax season"},"content":{"rendered":"\n

For years, Intuit has leveraged artificial intelligence (AI) to transform how consumers and businesses manage their finances for the better. Deploying these technologies responsibly and at scale is no easy feat. Through early investments<\/a> in building an AI-driven expert platform, where AI supercharges human experts, and human experts supercharge AI<\/a>, Intuit is serving customers at the cutting edge of today\u2019s AI and data revolution. <\/p>\n\n\n\n

We\u2019ve made significant progress against a multi-year strategy to offer an AI-powered tax solution for every tax filer by expanding our network of tax experts and delivering faster, smarter, more personalized AI-driven experiences that unlock confidence that our customers\u2019 taxes are done right\u2014and they are getting the maximum refund they deserve, guaranteed. <\/p>\n\n\n\n

As individual and business tax returns were set to be filed this past April, tens of millions of Intuit customers and thousands of experts saw the fruits of this labor firsthand, through hyper-personalized filing experiences, and the interweaving of digital and human expertise. <\/p>\n\n\n\n

On April 15, the U.S. Tax Day, Intuit logged 185 billion real-time transactions and processed 14 petabytes of real-time data all in one day. We processed 500 million user requests and 11 million transactions per second across 50 billion data points. <\/p>\n\n\n\n

Intuit Assist for TurboTax anticipated needs, delivered personalized explanations at scale <\/strong><\/h2>\n\n\n\n

Throughout the tax season, Intuit Assist for TurboTax<\/a> leveraged decades of domain expertise, rich data and large language models (LLMs) to deliver a game-changing tax experience. Underpinned by a proprietary Intuit tax knowledge engine that codifies more than 100,000 pages to describe and interpret the tax code, including 15,000+ federal tax forms and state tax forms for individual and business tax filers in the U.S. Intuit customers knew they could count on TurboTax to be up to date on the latest tax laws when guiding them through the filing process.<\/p>\n\n\n\n

Altogether, millions of individual tax filers received easy-to-understand contextual explanations of tax calculations, backed by real-time accuracy checks. <\/a><\/p>\n\n\n\n

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