{"id":14097,"date":"2025-10-06T09:01:25","date_gmt":"2025-10-06T16:01:25","guid":{"rendered":"https:\/\/intuitblog.com\/?p=14097"},"modified":"2025-10-07T09:19:29","modified_gmt":"2025-10-07T16:19:29","slug":"celebrating-1b-in-economic-impact","status":"publish","type":"post","link":"https:\/\/www.intuit.com\/blog\/social-responsibility\/celebrating-1b-in-economic-impact\/","title":{"rendered":"Celebrating $1B in Economic Impact Through Our Prosperity Hub Program"},"content":{"rendered":"\n

Each year at Intuit, Customer Success Week gives us a powerful moment to honor and celebrate our incredible Customer Success experts at Intuit who are a critical part of our mission to power prosperity. Combined with AI agents that proactively work to resolve our customers\u2019 issues, our AI-enabled human experts take over when needed to deliver differentiated support that ensures customers achieve confidence and financial success.<\/p>\n\n\n\n

Our mission doesn\u2019t stop with the customers we serve. In 2016, we launched our Intuit Prosperity Hubs<\/a> with a simple belief: talent is everywhere, but opportunity is not. Rapid technological, environmental, and societal shifts were driving growing inequality, leaving many communities behind. This inspired us to create a program that supports job development in underserved communities globally. We deliver this program through in-person customer success centers and virtual work-from-home opportunities, with the goal of sparking economic prosperity and ensuring everyone has a chance to succeed.<\/p>\n\n\n\n

Across the U.S., Canada, and the U.K., we\u2019ve combined in-person and virtual roles to reach more people where they live, while also offering resources like financial education, small business support, and skill-building opportunities that extend prosperity beyond the workplace. Intuit Expert Jessica Hearron brings this to life with her experience:<\/p>\n\n\n\n

\u201cThe great thing about the Prosperity Hub is that it\u2019s not something you have to be born into. This job gives opportunities to people that wouldn\u2019t normally have those opportunities\u2026I came in here, put that work in, and I made a career out of it.\u201d<\/em> <\/p>\n\n\n\n

FY25 was a landmark year for Intuit\u2019s Prosperity Hub program. Since its launch, we have surpassed $1 billion in economic impact, supporting communities where our experts live and work. This milestone is more than just a number; it represents thousands of lives reshaped and communities made stronger. It\u2019s proof that when we invest in people and communities, prosperity multiplies. And this is only the beginning. <\/p>\n\n\n\n

Through our Prosperity Hub program, we\u2019ve not only bridged the gap between talent and opportunity, we have demonstrated the tangible difference we can make when we unite to create genuine opportunities that transform people\u2019s lives. But this is just the beginning. Our commitment to powering prosperity is woven into every aspect of this program, and together, we can build a world where everyone has the chance to succeed,” says David Graham<\/a>, SVP of Intuit Customer Success.<\/p>\n\n\n\n

Working with our partners, we created more than 19,125 seasonal and year-round jobs and provided training and resources needed to succeed in FY25. The program\u2019s focus on remote job opportunities has also made a significant difference in military communities and for individuals with varying abilities, laying the groundwork for more communities to have access to jobs and opportunities to thrive.<\/p>\n\n\n\n

For example, consider the story of Nina Roach<\/a> (pictured below), a military spouse who found a stable, flexible career through our virtual work-from-home opportunities. Nina\u2019s husband\u2019s frequent relocations made it difficult for her to maintain a consistent job, but the Prosperity Hub program allowed her to build a career in financial services from anywhere, providing her with the stability and growth she needed.<\/p>\n\n\n\n

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Empowering the Next Generation<\/strong><\/h2>\n\n\n\n

To power prosperity, we believe students must be prepared to succeed in the job market of tomorrow. In FY25, we launched two educational hubs: one in collaboration with Arizona State University and another nearly two thousand miles away at Marshall University.<\/p>\n\n\n\n

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At ASU, in partnership with Education at Work<\/a>, students received tuition assistance and hands-on experience in financial services as part of our goal to address the shrinking talent pool in financial services and build a sustainable source of experts. Students worked in flexible, part-time roles in Intuit TurboTax with the potential to earn $5,250 in tuition assistance. Based on job performance, the students have the opportunity to transition into roles in Intuit\u2019s Expert Network<\/a> upon graduation, which connects tax experts with consumers and small businesses.<\/p>\n\n\n\n

Similarly at Marshall University in West Virginia, our partnership with Foundever<\/a> created an on-campus Prosperity Hub to provide real-world career opportunities for students. Close to 40 students were offered a six-week internship in our Customer Group Product Support team. Our long-term goal is for at least 200 students to secure Expert roles. <\/p>\n\n\n\n

Together, these partnerships signal the next chapter for Prosperity Hubs, where we not only create jobs but also build a pipeline of skilled professionals ready to make a difference.<\/p>\n\n\n\n

Looking Ahead<\/strong><\/h2>\n\n\n\n