{"id":2797,"date":"2019-05-10T05:47:27","date_gmt":"2019-05-10T12:47:27","guid":{"rendered":"https:\/\/intuitblog.com\/?p=2797"},"modified":"2021-07-21T16:28:23","modified_gmt":"2021-07-21T23:28:23","slug":"intuit-statement-regarding-propublica-article-on-5-9-19","status":"publish","type":"post","link":"https:\/\/www.intuit.com\/blog\/innovative-thinking\/taxpayer-empowerment\/intuit-statement-regarding-propublica-article-on-5-9-19\/","title":{"rendered":"Intuit Statement In Response to Recent Media Stories"},"content":{"rendered":"<p>Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. \u00a0We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product.<\/p>\n<p>We are reviewing this issue and will take the appropriate action to hold accountable anyone who did not live up to our standards for accuracy and integrity in\u00a0our communications. We are providing representatives with additional training on this topic.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. \u00a0We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. We are reviewing this issue and will take<\/p>\n","protected":false},"author":151418277,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rkv_browse_by_id":0,"rkv_cta_id":0,"rkv_optimize_for_pagespeed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"useModifiedDate":false,"customPublishDate":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1392,1374],"tags":[],"intuit_collection":[],"intuit_series":[],"coauthors":[1399,237496056],"class_list":["post-2797","post","type-post","status-publish","format-standard","hentry","category-news-social","category-taxpayer-empowerment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intuit Statement In Response to Recent Media Stories - Intuit Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intuit.com\/blog\/innovative-thinking\/taxpayer-empowerment\/intuit-statement-regarding-propublica-article-on-5-9-19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intuit Statement In Response to Recent Media Stories - Intuit Blog\" \/>\n<meta property=\"og:description\" content=\"Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. \u00a0We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. 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