Contact Us

If you are an Intuit OFX partner, click here to submit questions or request assistance on a connectivity issue.

NOTE: Please collect the following information from the end user reporting the issue or from your testing. To avoid research delays, include this information in your inquiry submission.

  • For Quicken obtain the Ofxlog.txt and Connlog.txt (In Quicken go to Help>Log files)
  • For QuickBooks Windows obtain the ~QBOFX32 and CONNLOG.TXT located where the company’s file is saved.
  • Look up log file location per product at Log Files Location.


  • Subscription Email address
  • Error Message
  • Screenshots

QuickBooks Online (QBO)

  • QBO Company ID
  • Email address used for the subscription
  • Screenshots

Instructions to obtain the Company ID

  • Click on the gear in the upper right corner
  • Click on Your Account
  • Click on Billing Info, above the Company Name you will see the Company ID


If you are an employee of a financial institution that doesn’t have an MSA contract or OFX connectivity to Intuit, report a financial data connectivity issue with an Intuit product here.


Not an existing partner and interested in becoming one?

Contact Intuit for product purchasing opportunities. Your request is important to us. It is our goal to respond to your request within 3-5 business days.