TurboTax Live

100% Accurate, Expert Approved Guarantee

If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. We’ll also amend your return at no additional cost.

QuickBooks Live

100% Accurate Books Guarantee

At your request, QuickBooks will conduct a full audit of your bookkeeper’s work. If your QuickBooks Live Bookkeeper makes an error that requires re-opening of your books for any month, we’ll correct the error for the month that error occurred at no additional charge.

Eligible errors include those made by a Live Bookkeeper. An ‘error’ is A) a transaction that has been incorrectly categorized to the wrong account, B) an account balance in QuickBooks that doesn’t match the actual account balance or C) improper transactions which can’t be supported by documentation (including client responses and client meeting notes).

If you invoke the guarantee, QuickBooks will conduct an audit of the Live Bookkeeper’s work. You’ll need to provide QuickBooks with a receipt for the transaction in question, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question.

Live Bookkeepers aren’t responsible for errors resulting from incorrect information provided by you, or if you re-open the books by overriding closure after a Live Bookkeeper completes the month-end closure.