Mark is a seasoned veteran with more than 20 years’ experience in the technology industry. In his role as Chief Customer Success Officer, Mark is responsible for ensuring the success of customers across all their interactions with the Intuit ecosystem.
He is passionate about improving the customer experience through innovation, leading his teams to develop their craft so they can learn and earn more, and investing in economically disadvantaged communities to help people fulfill their purpose and achieve financial freedom.
Prior to his current role, Mark spent over eight years as vice president of Customer Care and Services for Intuit’s Consumer Tax Group, transforming customer care through a world-class team providing the highest quality service to millions of taxpayers every year.
Mark joined Intuit in 2009 and has previously held leadership positions at NCR Corp, Dell, and Hewlett-Packard. He earned his bachelor’s degree in finance from Michigan State University.
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