An overlook of a town in the U.S.

Sparking Economic Prosperity

One of our core company goals is to make a difference in the communities we serve, reflecting our unwavering commitment to helping people prosper today and in the future.

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Empowering Prosperity in the Communities We Serve

Talent is dispersed equally, but opportunity is not. Rapid technological, environmental, and societal shifts are driving rising inequality in communities across the globe. This is causing a lack of job opportunities in many communities today. 

Intuit’s Prosperity Hub Program works to address these challenges by creating job opportunities in underserved communities. Prosperity Hubs are designed to spark economic prosperity through physical and virtual call centers and provide an economic boost for those living in these communities. The program initially launched in specific underserved locations to build concentrated job growth and spark community economic growth.

$115M

in payroll payments to virtual jobs in underserved communities

19,638

total seasonal and year-round virtual jobs created in underserved communities since FY16

$178M

economic impact from these jobs created

Employee Story 1

What you are seeing is a generational breakdown of families in these communities. One of the biggest challenges is that kids are leaving because they can’t stay and grow their careers due to limited opportunities.

Mark Notarainni Chief Customer Success Officer, Intuit

There Are Eight Prosperity Hubs Globally

  • United States: Bluefield, West Virginia; Hazard, Kentucky; Johnstown, Pennsylvania; Lawton, Oklahoma; Morristown, Tennessee; Wise, Virginia
  • Canada: Corner Brook, Newfoundland, Canada 
  • United Kingdom: Newcastle, UK
Aerial shot of Johnstown in the daytime

Expanding our Prosperity Hub Program Strategy

We reimagined our Prosperity Hub Program strategy in 2019 to increase the scale and impact we can have on communities by expanding to include virtual roles and virtual job centers in underserved ZIP codes. We were already in progress of shifting to virtual solutions when the pandemic accelerated this shift. Today we support growth and sustain talent through a virtual workforce. Working with key customer success partner-employers, we hire, train, and retain talent to provide domain and product expertise supporting QuickBooks and TurboTax. As we continue to grow as a company, we’ll continue to increase hiring for these virtual jobs supporting our Customer Success team in underserved communities across the globe. 

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Virtual Expert Network

The Virtual Expert Network is a key way we deliver on our strategy to be a global AI-driven expert platform and on our mission of powering prosperity, while also creating new career possibilities in underserved communities. One of the biggest challenges facing our millions of global customers is having confidence in the financial decisions they make. Intuit is solving this problem by building a worldwide network of experts who provide one-on-one support for customers. This growing network of virtual experts, which includes our Customer Success support teams, are employed by either Intuit or trusted partners.

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Corporate Responsibility Reports

These reports highlight our commitment to powering prosperity in the communities in which we work and live. Each annual Corporate Responsibility report is available below.