"The amount of trust I have in Intuit when it comes to their handling of COVID-19 is unparalleled. They are going above and beyond in this regard and have left no stone unturned when it comes to our safety.”
The shelter-in-place orders brought on by COVID-19 required swift and clear communication in order to facilitate a smooth transition to working from home. With empathy as our guide, leadership created an emergency COVID-19 microsite as a hub for updates, benefits, and resources to ensure employees were informed and supported.
“The communication about the situation and the frequent updates on decision making really shows care for the planning and mental well being of others. They let us know that given the situation, we will be at home until 2021 and further they gave the option for those who are having a hard time to volunteer to go into the office. That is really awesome.”
Intuit is committed to supporting all of its employees, both in times of celebration and – perhaps more importantly – in moments of grief. Conversations about racial injustice began with a prompt and thoughtful statement from our CEO, Sasan Goodarzi, and continued with a company-wide fireside chat. This has lead to financial contributions and 2:1 donation matching, meaningful employee volunteer opportunities, anti-racist training, and internal process auditing in support of the Black community.
At Intuit, leaders address big changes head-on. With the understanding that this has been a turbulent year for our employees and their loved ones, we knew that an announcement of this magnitude deserved an extra layer of sensitivity and thoughtfulness. With the confirmation of a site move from Mississauga to downtown Toronto planned for 2022, we gave our employees a 2-year heads-up.
As we navigated our new work-from-home normal and worked towards building a return-to-workplace strategy, we put our employees as the center of this process. To frequently check-in on the wellbeing of our people, we added a lightweight always-on survey so we could gauge how employees were adjusting to the changes and respond to their pain points. The survey continues to provide an ongoing source of employee data to our senior leadership team.
Working remotely can be especially challenging for parents and caregivers while kids are home from school. Intuit created a team focused on supporting these unique needs, and have built their recommendations in response to direct feedback from surveyed employees. In addition to 4 weeks of Family Support Time, Intuit offers guidance for people leaders, flexible work time, and a hub for best practices, and sharing among our working parent community.
“Within my work team, we are open and respectful of each others' situation at home. i.e. One coworker has to look after a small child at home, we reached a consensus to assist this coworker to host/attend meetings when needed.“
The REAL team is paving the way for a more equitable Intuit and beyond. The team exists to eliminate anti-Black racism at Intuit and ensure there is equity across our employees, customers and the communities we serve. This team is the first all-Black employee-led racial equity team in the technology industry, and is leading the industry in this space. We have five areas of focus: empowerment of our Black employees, equity review of our practices and policies, mindset skills & behaviors, inclusive product & customer experiences, and corporate responsibility.