2020 Corporate Responsibility Report

Powering Prosperity for Employees, Customers, Communities & Shareholders

2020 Impact at a glance


Individuals prepared for jobs


Labor income for distressed communities1


Best Employers for Diversity 2020


Electricity from renewable sources

Words from our CEO

“Corporate responsibility is not a secondary priority at Intuit, but a core part of our DNA, and how we achieve our mission of powering prosperity around the world.”

Sasan Goodarzi, CEO at Intuit

Responding to an Unprecedented Crisis

2020 brought into sharp focus the work we’re doing to power prosperity around the world. The customers and communities we serve faced extraordinary challenges from a global pandemic, economic upheaval and turmoil from the lack of equity and equality in our society. And so did our employees.

For Our Employees

We launched a company-wide, work-from-home order in March. To smooth the transition to a new way of working, we rolled out easy-to-access resources on working from home. We led virtual teams. We provided resources to help keep kids engaged and employees stay physically and emotionally healthy.

For Our Customers and Communities

With many customers and small businesses struggling to survive, we provided free tools to help them navigate federal aid programs such as the CARES Act. We built an application to help them take part in the government’s Paycheck Protection Program. We helped them get tax credits, benefit from coronavirus relief programs, create GoFundMe fundraisers and more. 

Our Strategic Priorities

Tackling these issues has reinforced our commitment to our corporate responsibility priorities: creating jobs, supporting career readiness, improving our climate and supporting equity for all. Investing in these is how we make progress against the urgent challenges facing our world.
  • Prosperity Hub Communities

    With economic inequality on the rise, we launched our Prosperity Hubs program in 2016. The mission: to spark economic prosperity for people and communities in need by creating new jobs, prepare people for jobs of the future, and equip entrepreneurs to start and build successful businesses. By the end of FY20, the program helped create 2,200 jobs in six U.S. communities and one in Canada — a number we aim to boost to 7,000 by FY23.

    The Prosperity Hub School District Program
    And we’re working with underserved school districts in Prosperity Hub communities to make sure students have access to entrepreneurship and personal finance programs. We also offer professional development for teachers.

    The Prosperity Hub Small Business Success Centers
    We’re investing in Prosperity Hub communities through small business success centers. We launched two in FY20, providing training in things like cash flow management, moving a business online and design thinking.

    Helping Veterans and Military Families

    Prosperity Hub jobs are well-suited to veterans and military families wanting to build civilian careers, especially because the jobs are often virtual. We also help support the military community through our Military and Veteran Initiative (MAVI), which helps transform the lives of vets through jobs and financial empowerment.

    We also partner with a variety of nonprofit organizations to help vets and their family members gain skills and build civilian careers. These include the National Military Family Association (NMFA), the Support The Enlisted Project (STEP) program, Bunker Labs, VirtForce, Hirepurpose and Hiring Our Heroes.

    Intuit Education Programs

    Many people in underserved communities are not prepared for today’s job market, and our schools and colleges aren’t providing the skills they need to be employed tomorrow.

    We’re laying the groundwork for future prosperity through job readiness. We do this through initiatives like our Prosperity Hub School District programs and our Prosperity Career Path program, which helps people in Prosperity Hub communities earn certifications and credentials so they can grow their career.

    And students? We help them build skills, smart money habits and an entrepreneurial mindset using our products, design thinking, business simulations and more. In FY20, we supported over 150,000 students and educators. By 2023 we aim to better prepare 1.1 million people for jobs.

  • Pay and Promotion

    We’re committed to building a culture of transparency as part of a safe, ethical and inclusive work environment where our employees can do the best work of their lives.

    Pay equity is fundamental to our diversity and inclusion strategy. No one should be paid less than others doing the same work with the same skills, regardless of gender or race.

    We perform an ongoing pay equity analysis conducted twice a year with an independent, outside company. We review each job code where we have enough employees and those employees have the same or similar job duties and compensation mix (base pay to incentive ratio). As of August 1, 2020, zero of those job codes had statistically significant differences between employees of different gender or ethnicity.

    Response to Racial Injustice

    As the lack of equity and equality in society made headlines in 2020, Intuit supported and stood up for the long-overdue conversation on how to eradicate institutional racism from our society. Our CEO and the company made a commitment not to be silent. Our employees, peers and the public were urged to openly condemn racism in any form, and to commit to discussing the realities and barriers that the Black community has historically faced and continues to face today.

    To promote racial equality, we provided funds to the United Negro College Fund and the NAACP Legal Defense and Education Fund. And employees from our African Ancestry employee resource group, along with executive sponsors, formed a special team to fight racial injustice. Named the Racial Equity Advancement Leadership Team (REAL Team), it reflects the Black community at Intuit with a view to listening to and including employees in developing and carrying out sustainable action.

    LGBTQ+ Activism

    In FY20, led by Intuit’s Pride network, we pioneered the industry’s first-ever Transgender Summit — a day of open dialogue about advancing equality for the transgender community. One outcome: improved healthcare benefits for our transgender employees around the world.

    With our partner, The GenderCool Project, we also launched a mentorship program. It pairs transgender youth with mentors from Intuit who share their work, skills, experiences and advice.

    Also in FY20, we scaled our LGBTQ+ allyship program across the company’s global sites, promoting education and ensuring allyship companywide.

  • Blowing Past Our Climate Goals

    FY20 was a good year for achieving our bold climate goals. We hit our carbon footprint goals for internal operations five years ahead of our 2025 target. And we hit our goal of 100% renewable electricity for global operations 10 years ahead of our 2030 target.

    How did we meet our renewable electricity goal so fast? In short, out-of-the-box thinking. Partnering with Clearway Energy Group, we developed additional renewable energy capacity at a Texas wind farm, and helped pioneer a shared services model — an aggregated virtual purchase power agreement (VPPA) — that delivers cost-positive renewable energy to Intuit and other corporations.

    50x by 2030 Climate-Positive Goal

    We’re not stopping at carbon neutrality. In FY20 we set a new, even bolder goal aimed at helping the planet and communities grappling with the impacts of climate change. Using our 2018 carbon footprint metric as a baseline (40,000 metric tonnes), we committed to reducing carbon emissions by 50 times greater than our 2018 carbon footprint (2 million metric tonnes) by 2030.

    The strategy calls for us to measure the impact of this climate-positive goal across four groups — employees, customers, communities and partners — and to work with each to find ways to collectively act on climate change.

    UN Global Compact

    Also in FY20, we signed the UN Global Compact, the world’s largest corporate sustainability initiative. Along with 12,000+ signatories in 160 countries, we’ve committed to 1.5°C science-based emissions reduction targets. These targets align with a net-zero future and how corporations should function within planetary boundaries.

    The UN Global Compact recognized Intuit as one of only 87 major corporations setting ambitious climate-positive goals. The move further underscores our long-term commitment to the planet. In addition, our CEO signed on to the UN Global Compact’s letter urging world leaders to embed climate action into their COVID-19 recovery plans.

Corporate Responsibility Reports

These reports highlight our commitment to powering prosperity in the communities in which we work and live. Each annual Corporate Responsibility report is available below.

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  • Important Disclaimers

    1. Source: Sage Policy Group, 2020