Psychological pricing: Using odd-even & charm pricing to increase sales

You might have a strong product, efficient operations, and competitive pricing. But if sales still lag, the issue may not be what you’re offering; it may be how customers perceive your pricing. Small shifts in how a price looks can have a big impact on customer behavior.

That’s the idea behind psychological pricing. It uses subtle cues to influence how people think and feel about a price, helping you boost conversions without changing the product itself. Learn more about this pricing method, how it works, and how to use it to support long-term business growth.

What is psychological pricing?

Psychological pricing is a pricing strategy that uses how people think and feel about prices to influence their buying decisions. 

Whether it's pricing something at $9.99 instead of $10, or creating a sense of urgency with a limited-time offer, psychological pricing helps nudge customers toward saying “yes.”

Why psychological pricing works

Psychological pricing works because people don’t always make purchasing decisions based on logic. It taps into consumer psychology, cognitive biases, and perception. It plays on how customers see and react to prices, even when the difference is just a few cents.

By appealing to emotion and behavior, this strategy can increase the perceived value of a product, spark impulse purchases, and encourage people to spend more than they might with traditional pricing. It makes buying feel easier, smarter, or like a better deal, without changing the product itself.

Psychological pricing vs. traditional pricing

Psychological pricing uses subtle cues to shape perception. It’s less about the math and more about the message. It works with your existing pricing model, making it more effective.

On the other hand, traditional pricing is often based on formulas and might consider:

• How much it costs to make the product (cost-plus)
• What your competitors are charging (competitor-based)
• What the product is worth to the customer (value-based)

5 types of psychological pricing

Here are five common psychological pricing tactics that businesses use to drive more sales. Each one works by guiding how customers perceive value.

1. Charm pricing and odd-even pricing

Charm pricing means setting a price just below a round number, like $4.99 instead of $5.00. It works because our brains read numbers from left to right. So when we see $4.99, we mentally register it as “four dollars and change,” not “almost five.” That one-cent difference feels like a much better deal, even though it isn’t.

Odd-even pricing plays a similar trick. Odd numbers (like $7.95 or $3.49) feel more like a bargain, while even prices (like $10.00) can signal quality or luxury. Used intentionally, this small shift can influence whether someone sees your product as budget-friendly or premium, without changing a single feature.

Example: Walmart and Apple often use charm pricing—say, $19.99 instead of $20 or $999 vs. $1,000. These small differences help products feel more affordable without lowering them by much.

2. Artificial time constraints

​​Artificial time constraints create a sense of urgency. They make you feel like you’ll miss out if you don’t act quickly. This usually encourages faster decisions, especially in competitive or impulse-driven situations.

Example: Amazon uses countdown timers for lightning deals during events like Prime Day, pushing buyers to act quickly before the deal disappears.

3. Price anchoring

Anchored pricing sets a higher reference point first, then shows a lower price to make the deal seem better. Price anchoring plays on the idea that people judge value in relation to what they saw first, i.e., you see competitive pricing side by side.

Example: J.Crew and Nike highlight original prices next to sale prices to make the discount feel more significant. It can be something like: Was $120, now $72.

4. Innumeracy

Innumeracy refers to how people often misunderstand math, especially when it comes to percentages, deals, and comparisons. Smart pricing leans into this by making offers that feel better, even if the value is the same.

Example: Domino’s often runs “Buy one, get one free” offers. These feel more generous than “50% off two,” even though they’re the same mathematically.

5. Design choices

Design choices affect how prices look, and that changes how they’re perceived. Small tweaks in layout, font, or symbols can make a price seem lower or more premium.

Example: High-end restaurants like The French Laundry remove dollar signs and use minimalist price formatting. It makes diners less focused on cost and more on experience.

The 3 underlying principles of psychological pricing

Psychological pricing works because it taps into how people think, feel, and respond, often without realizing it. Here are three key principles behind why this strategy is so effective.

1. Cognitive biases

Cognitive biases are mental shortcuts that lead people to make decisions that aren't always logical. In pricing, businesses often use left-digit bias and anchoring bias to influence behavior.

For example, people tend to see $9.99 as meaningfully cheaper than $10.00, even though the actual difference is just one cent. That’s left-digit bias in action. The first number influences how we judge the whole price.

Retailers like Target use $9.99 pricing across product lines to make prices feel lower while maintaining healthy gross margins.

2. Perception of value

Customers don’t just buy based on what something is worth—they buy based on what they believe it’s worth. That’s perceived value.

The way you price something can increase its appeal or make it seem more premium. For example, luxury brands like Gucci often use rounded prices—$200 instead of $199.99—to suggest confidence, quality, and prestige.

A high-end watch priced at $5,000 (not $4,999) feels like a luxury product, helping support a strong net income per item.

3. Emotional responses

Buying is emotional. People don’t just calculate cost; they react to how a deal feels. Psychological pricing taps into emotions like urgency, satisfaction, and fear of missing out (FOMO).

When a brand says, “Only 3 left at this price!” or “Offer ends in 1 hour,” it sparks a quick emotional reaction, which can lead to faster decisions and more purchases.

Flash sales on platforms like Shopify boost sales by triggering FOMO, leading to short-term spikes in gross profit and long-term growth in enterprise value.

A solution like Intuit Enterprise Suite (IES) considers all these pricing principles and helps you apply them with data-driven insights.

Use cases for psychological pricing (with real-world examples)

Companies use psychological pricing every day to increase sales and build customer loyalty. Here’s how it shows up across marketing, retail, and long-term strategy.

Marketing and sales

Psychological pricing plays a big role in marketing materials, especially when a brand wants to highlight a deal, create urgency, or make a product feel more appealing. Techniques like odd-even pricing ($19.99 instead of $20) are often baked right into campaigns because they quickly signal value.

Marketers also use pricing as a visual cue. A product that “starts at $29.99” grabs more attention than “around $30” because the former feels more precise and affordable. It’s a simple trick, but it works.

Real-world examples:

• Fastenal uses volume pricing to offer lower per-unit costs for its construction products as the order quantity increases.
• Consultancies often use a fixed-fee model to signal confidence and give clients a sense of certainty.
• Airbnb highlights discounted stays with time-sensitive promotional pricing.

Pros and cons of using psychological pricing

Psychological pricing can be a powerful tool to drive growth, but like any strategy, it comes with both benefits and challenges.

Here’s a closer look at what to expect if you decide to use it:

Tools and capabilities for psychological pricing success

To get real results from psychological pricing, you need more than just theory—you need the right tools. These tools help you test, track, and fine-tune your pricing strategies so they actually drive sales and improve business outcomes. Here’s what to look for:

Data analysis and reporting

Clean, accessible data is essential. Without it, you can’t measure how pricing changes affect sales, customer behavior, or profit. The right tools let you pull reports, track trends, and refine your pricing based on what actually works.

A/B testing and pricing experimentation

You can’t improve what you don’t test. A/B testing tools let you try out different prices, formats, and offers to see which one performs better. This helps you fine-tune perceived value and improve sales forecasts with real customer behavior data.

Pricing integration with sales and checkout systems

Psychological pricing works best when it’s connected to your sales flow. Tools that integrate with your e-commerce platform or POS system allow you to roll out dynamic prices, apply discounts, or trigger offers automatically based on rules or inventory.

Customer perception and feedback tools

Pricing is perception. That’s why it’s important to gather both hard data (like conversion rates) and soft feedback (like customer surveys or reviews). Tools that capture sentiment or ask why people chose a product help you adjust pricing to match real customer expectations.

Make smarter pricing decisions that drive growth with IES

Psychological pricing is a strategic way to improve sales, strengthen customer loyalty, and support long-term business growth. When combined with the right tools, it helps you stay agile, competitive, and customer-focused.

That’s where Intuit Enterprise Suite (IES) can help. From advanced pricing insights to a reliable cash management solution, IES offers enterprise tools that connect data, strategy, and customer behavior. Whether you're testing offers, adjusting prices, or scaling decisions across teams, IES helps you do it with clarity and control.

Learn more about how Intuit Enterprise Suite can help you build smarter pricing strategies and improve profitability.