A Shift from Control to Collaboration
Procurement has long been viewed as the function that says “no” — focused on compliance, control, and cost. At Intuit, we’re rewriting that narrative. Powered by AI, automation, data, and our internal platform Swift, procurement is evolving from a gatekeeper into a strategic accelerator of business outcomes — one that enables speed, simplifies buying, and elevates the employee experience.
And the transformation doesn’t stop within Intuit. Through our Supplier Programs, we’re extending that same innovation mindset outward — creating a more inclusive, transparent, and connected ecosystem that drives shared prosperity with our partners.
As Emma Chontos, Intuit’s VP of Global Sourcing & Procurement, recently shared in The Wall Street Journal’s CFO Journal, “The technology transformation has already repositioned procurement from a gatekeeper to an accelerator of business activity.”
This transformation isn’t just about speed — it’s about strategic enablement. When procurement moves from approving transactions to shaping outcomes, it becomes a catalyst for innovation, agility, and value creation across the enterprise.
AI, Data, and Swift as Strategic Enablers
AI is reshaping the procurement value chain — from predictive analytics that anticipate supplier risks to intelligent automation that accelerates sourcing cycles.
At Intuit, Swift brings these capabilities directly to employees. The platform’s intuitive, AI-powered interface makes procurement simple and seamless — guiding users to approved suppliers, automating workflows, and embedding governance invisibly. Employees gain a consumer-grade buying experience that’s fast, transparent, and empowering, while procurement gains real-time insights into spend, supplier health, and risk patterns.
AI-driven insights allow teams to make faster, smarter decisions — helping business partners achieve outcomes in days, not weeks. Data models surface trends before they become issues, while machine learning streamlines contract cycles and identifies optimization opportunities in real time.
This fusion of human judgment and machine intelligence unlocks a new operating model: one that is proactive, transparent, and collaborative. Procurement no longer waits for business requests — it anticipates them, co-creates solutions, and delivers measurable impact.
Redefining Partnership and Value
As procurement becomes more digitally enabled, its relationships with stakeholders evolve too. Business teams no longer see procurement as a gate to pass through — they see a strategic advisor who helps navigate complexity, manage risk, and capture opportunity.
This mindset shift transforms the perception of procurement across the enterprise:
- From policy enforcement to partnership enablement
- From transactional throughput to strategic foresight
- From cost savings to value creation and innovation
The impact is profound. Procurement professionals are spending more time co-designing with stakeholders, engaging earlier in the planning process, and influencing decisions that shape business outcomes. This early involvement — powered by AI, Swift, and data — helps unlock innovation, resilience, and speed.
The Human Side of Transformation
Technology may be the enabler, but mindset and culture are what sustain transformation. At Intuit, we’re fostering a culture where procurement professionals are empowered to think strategically, act boldly, and partner deeply.
That means upskilling teams to leverage AI and data fluently, building confidence to challenge the status quo, and aligning around a shared purpose: powering prosperity through intelligent, agile decision-making.
Our journey reflects a broader industry evolution — one where procurement is no longer defined by what it restricts, but by what it accelerates. And through Swift and our Supplier Programs, we’re ensuring that this acceleration extends beyond our walls — empowering both employees and partners to innovate with confidence.
Looking Ahead
The next chapter of procurement will be defined not by efficiency alone, but by innovation and intelligence. As Emma Chontos’s vision highlights, when technology and trust converge, procurement becomes a true growth partner — driving outcomes that matter for the business and the people it serves.
At Intuit, that’s not just a transformation — it’s a redefinition of purpose.