Diversity and Inclusion

With diversity and inclusion comes a need for equity

Today, we published our 2022 Diversity, Equity, and Inclusion Report showcasing Intuit’s commitment to diversity, equity, and inclusion (DEI) and our positive momentum as we help make the world a better place for all. Here is my letter introducing the report. *** Over the past year, society has navigated some perilous times. As role models

Written by Humera Shahid
Published Sep 26, 2022 - [Updated Nov 9, 2022]
3 min read

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Over the past year, society has navigated some perilous times. As role models and advocates for an ethical, diverse, and safe work environment, we believe it’s our responsibility as a company to not sit on the sidelines. We look around us, see the world as it is, and then take action when we believe we can make a difference.

That’s why diversity, equity, and inclusion (DEI) has never been a box we check or a nice-to-have item. It’s in our DNA—and has been since our founding. Our core values, including Stronger Together, exemplify how inclusion is a part of how we operate and the behaviors we model. We believe in doing what’s right, always.

Supporting diversity and inclusion is how we bring different voices to the table—all intent on solving our customers’ greatest challenges. It’s also how we inspire our employees to think more creatively and encourage them to stay engaged and connected with one another in service to accelerating innovation.

With diversity and inclusion comes a need for equity. As an industry, we need to do better for groups of people who have historically been excluded and underrepresented. We’re taking measurable steps to help change that.

For example, to make progress on our True North Goals, which we set annually, we implemented a strategy to increase the percentage of women in our technology roles globally in FY22. We also put a plan in place to increase our representation of employees from underrepresented racial groups (URGs) in the U.S [1]. This includes a focus on recruiting, as well as employee engagement and retention.

In FY22, we met both goals. Intuit’s technologists are 33% women, up 3 percentage points from FY21. And despite the disproportionate impact of COVID on women in the broader workforce, we saw the representation of women increase across all our key workforce dimensions, including leadership. I’m also proud that employees from underrepresented racial groups are 15% of our U.S. workforce, surpassing our goal of 14.5%. We’re thrilled that our acquisition of Mailchimp helped us exceed this goal.

The work we do within Intuit also extends to our customers and our communities. We design our products to deliver fair and equitable access to the financial technology platform our customers need to power their prosperity. We nurture inclusion and diversity in the communities we serve through philanthropy, community-based partnerships, and governmental advocacy. We also focus on making a positive impact on the communities where our employees work and live.

At Intuit, we’ve built our reputation on helping people achieve more than what they thought possible, and it’s humbling to see the progress over the past year. We have positive momentum, and I’m so proud of the many teams across Intuit who’ve helped to deliver on our DEI strategy. I’m also excited to share our progress in this FY22 DEI Report.

As our journey continues, I truly believe Intuit’s Stronger Together value will propel us forward as we help make the world a better place for all. Together, we can—and are—making a difference. A difference that’s sustainable, measurable, and meaningful for our employees, our customers, and our communities. I can’t wait to see what we achieve together in FY23.

[1] Underrepresented racial groups (URG) include Latino/Hispanic, Black or African American, Native American, and Alaska and Hawaii Native.

Humera Shahid is the Chief Diversity and Inclusion Officer and Vice President of Talent Development at Intuit. She leads the Talent Development and Diversity and Inclusion (D&I) teams. The Talent Development team focuses on leveraging data and technology to deepen Intuit’s understanding of the workforce and discover what employees at every level need to be effective in their respective roles, both today and for the future. In the diversity and inclusion space, the team is committed to ensuring fairness and consistency across Intuit’s talent practices and programs to create an inclusive culture and foster innovation to deliver for Intuit's ~100M customers.

Humera joined Intuit in 2019 and, as a small business owner herself, has connected personally to the company’s mission to power prosperity around the world. She has over 25 years of experience in the talent field focused on growing companies fueled by highly engaged and diverse talent. Her aim is to be at the intersection of personal development and business impact which yields a powerful combination that unlocks unrivaled innovation for all employees.

While her background covers a broad range of talent‐focused disciplines, her passion lies with looking at people's experiences holistically enabling them to do the best work of their lives by learning new skills, taking on challenging assignments, and growing their career in a thriving organization.