Intuit Statement In Response to Recent Media Stories

Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously.  We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. We are reviewing this issue and will take

  • Intuit
  • Written by
  • Published May 10, 2019 - [Updated Jul 21, 2021]
  • 0 min read

Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously.  We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product.

We are reviewing this issue and will take the appropriate action to hold accountable anyone who did not live up to our standards for accuracy and integrity in our communications. We are providing representatives with additional training on this topic.

Intuit
Intuit

Written by Intuit Blog team

Our team of contributors loves to uncover inspiring stories and share helpful tips to help power your prosperity.

Browse Related Articles

Anisha Wells Headshot with headphones on at her desk

The Support to Grow your Tax and Bookkeeping Career, Your Way

Flexible Work that Works: Revolutionizing Tax and Bookkeeping Careers with Intuit

How to Become a CPA (A Comprehensive Guide)

5 Weekend Accounting and Tax Jobs to Boost Your Income

Closing the gap for women in tech: why mentorship matters

Building Inclusion: supporting career transitions of veterans through mentorship

Building a strong network to grow your career

Global Engineering Days 2023 – a week on the road to beautiful code

Ebony Hargro headshot with blue green gradient background

How Intuit’s tech culture helped me grow as an individual and engineer

DEI: Powering prosperity for all