News Intuit Statement In Response to Recent Media Stories Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. We are reviewing this issue and will take Written by Intuit Blog team Published May 10, 2019 - [Updated Jul 21, 2021] 0 min read Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. We are reviewing this issue and will take the appropriate action to hold accountable anyone who did not live up to our standards for accuracy and integrity in our communications. We are providing representatives with additional training on this topic. Previous Post Tech Talk: Intuit’s AI-Powered Tax Knowledge Engine Boosts Filers’ Confidence Next Post Intuit Proudly Supports Military, Veterans and Their Families Written by Intuit Blog team Our team of contributors loves to uncover inspiring stories and share helpful tips to help power your prosperity. Browse Related Articles Social Responsibility Intuit partners with The Farmlink Project to address climate change and combat food waste Life at Intuit How to become a better trans+ and non-binary ally Life at Intuit Here’s how women at Intuit inspire inclusion Taxpayer Empowerment Powering prosperity for women means addressing gender inequities in the tax code Job Readiness Powering prosperity, one community at a time Taxpayer Empowerment Setting the record straight on tax preparation Small Business Intuit acquires IP and hires talent from Proper Finance Canada Growing with Intuit Social Responsibility Intuit and Khan Academy team up to offer free financial education to students and teachers Innovative Thinking A new tool to make taxes more transparent