News Intuit Statement In Response to Recent Media Stories Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. We are reviewing this issue and will take Written by Intuit Blog team Published May 10, 2019 - [Updated Jul 21, 2021] 0 min read Intuit is a customer driven company, and we take our relationship with our customers and our commitment to integrity very seriously. We are concerned by reports suggesting select call center agents recently may have provided inconsistent or inaccurate information to customers related to our Free File product. We are reviewing this issue and will take the appropriate action to hold accountable anyone who did not live up to our standards for accuracy and integrity in our communications. We are providing representatives with additional training on this topic. Previous Post Tech Talk: Intuit’s AI-Powered Tax Knowledge Engine Boosts Filers’ Confidence Next Post Intuit Proudly Supports Military, Veterans and Their Families Written by Intuit Blog team Our team of contributors loves to uncover inspiring stories and share helpful tips to help power your prosperity. Browse Related Articles Life at Intuit Customize your career journey at Intuit News Intuit Releases First Supplier Diversity Economic Impact Report Customer Stories Atlanta chef crafts a culture of respect Diversity, Equity and Inclusion Inclusive by Design: our approach to accessible product development Taxpayer Empowerment Intuit reinforces its commitment to fighting for taxpayers’ rights Innovative Thinking Becoming an entrepreneur: what diverse founders need to know Global Stories A community for technologists, by technologists Life at Intuit Building Inclusion: the bright side of mental health Innovative Thinking Scaling the Adopt a Small Business program Social Responsibility Providing technology to empower students