Global Stories Intuit Scores Big with Customer Service Awards in Asia Pacific Intuit’s customer success teams in Singapore and Australia took home nearly a half-dozen awards between them recently, with the Singapore team winning four in a single thrilling night. At an Oct. 6 event organized by the Contact Centre Association of Singapore, the Singapore Customer Success team servicing Rest of World (ROW) customers won the following Written by Intuit Blog team Published Nov 7, 2017 - [Updated Nov 9, 2022] 1 min read Intuit’s customer success teams in Singapore and Australia took home nearly a half-dozen awards between them recently, with the Singapore team winning four in a single thrilling night. At an Oct. 6 event organized by the Contact Centre Association of Singapore, the Singapore Customer Success team servicing Rest of World (ROW) customers won the following awards: GOLD: Best Customer Experience Delivered GOLD: Best Contact Center (under 20 seats) SILVER: Best In-House Program SILVER: Best Mystery Shopper Experience – Chat More than 220 companies competed for the awards across Singapore, Thailand, Philippines and Malaysia. Also in the running were multinational companies such as SingTel (Telecommunications), DHL (Logistics), SMRT (Singapore’s National Rail) and American Express (Banking), among others. At a hotel in Sydney on Oct. 25, the Australia Customer Success team took home top honors in the Australian Service Excellence Awards organized by the Customer Service Institute of Australia. The team was named the Winner for Service Excellence in a Small Contact Center (less than 20 seats). Again, competition was intense, with hundreds of entrants including Commonwealth Bank (Banking), SNP Security (Security), Western Downs Regional Council (Government), Superannuation (Government) and Australian Catholics (Religion & Education). “This recognition is not only a great testament to the superb service our ROW and Australia Customer Success teams are providing to our customers, but it also endorses our strong commitment in building Care as a differentiator in the respective markets we serve,” says Shirin Anne Wan, head of Customer Success in Asia Pacific and site leader at Intuit Singapore. Previous Post Intuit Welcomes New Chief Product and Design Officer Next Post Intuit Announces 2017 Global Firm Of The Future Winner Written by Intuit Blog team Our team of contributors loves to uncover inspiring stories and share helpful tips to help power your prosperity. Browse Related Articles Taxpayer Empowerment Homeownership is falling out of reach—more needs to be done to change this Social Responsibility Shop small, shop sustainably Taxpayer Empowerment Simplifying Family Tax Credits: Why it Matters and What Can Be Done News Intuit UK Gender Pay Gap Report Innovative Thinking Intuit Survey: U.S. High School Students Want Financial Education at School Social Responsibility Building financial confidence for today’s generation Social Responsibility Intuit partners with The Farmlink Project to address climate change and combat food waste Life at Intuit How to become a better trans+ and non-binary ally Life at Intuit Here’s how women at Intuit inspire inclusion Taxpayer Empowerment Powering prosperity for women means addressing gender inequities in the tax code