Making a mid-career pivot? Consider the tax field and Intuit

Philip Kelley, a former electrician and business owner from South Carolina, made a career pivot with the assistance of Intuit Academy, our online tax and bookkeeping training hub. As one of our Tax Associates, he finds satisfaction in helping customers get the maximum refund they deserve.

I was an electrician with my own small business, but I was ready to switch to a new field. I’m Philip, a Seasonal Tax Associate for Intuit. Let me share with you the advantages of starting a tax career with a company that offers everything you need to thrive.

“Why not make a career pivot?” That’s what I asked myself when I had to shut down my own small business. ​​I was an electrician, but health reasons made me hang up the tool belt. Now it was time to choose a new profession. As a one-person show, I’d been keeping my own books and doing taxes with a DIY, learn-as-I-go approach. I realized I always had a knack for numbers—and I liked the challenge of working with them—so I joined Intuit.

I started in a product support role, working remotely and helping customers with TurboTax. If they had a problem with software installation or couldn’t get logged in, I’d walk them through the steps on the phone to resolve the issue. The more experiences I had with the software, the more comfortable I felt using the product, and the more I appreciated how TurboTax made filing taxes so much easier and efficient. My role in TurboTax product support led to more than a paycheck—it sparked my interest in the tax field. 

Remember I mentioned my career pivot? This is when it really started to come together. I found out Intuit would provide tax training through Intuit Academy, the company’s online tax and bookkeeping training hub. I can tell you firsthand, it’s a great option to jumpstart your tax career. Intuit Academy’s learning modules taught me everything I needed to know about tax preparation. It’s self-paced: I completed the training when it fit my schedule, and I could do it anytime and anywhere in the United States. It’s completely free: I got access to the course material without paying a dime. It helps make me a more marketable candidate: I earned an Intuit Academy badge when I took the tax preparation exam and got a passing score. The breadth and depth of what I learned through Intuit Academy is transferable. Even if I decide to do tax work for another company, my Intuit training has set me up for success wherever I go.

I love that Intuit gives me the flexibility of working from home. I’m not stuck at my desk from 9 AM to 5 PM. I can choose to work early mornings, late nights, or anything in-between. I go online and set up a pretty consistent schedule for myself. Along with flexible schedules, I am eligible for bonuses, a 401(k) retirement plan, an employee stock option purchase plan, and much more. Best of all? I can work seasonally or part-time and still get great benefits.

There’s something else that makes Intuit a special place to work: the people. Your coworkers will have your back, so don’t be intimidated by challenging tax situations. On my own team, everyone has unique experiences to share. They all know I’m fairly new to the field, so we’ll jump on group calls to chat about tax issues and solutions. My manager is incredibly supportive as well. I can bounce questions off her through a messaging channel or reach out for an individual huddle meeting. When you join Intuit, you’ll find the encouragement you need to learn and help progress in your tax career.

The tax knowledge I’ve developed at Intuit has put me on a great path. And whether you choose to work full time, part-time, or seasonally, you’ll find it emotionally rewarding. Why? Because you’re doing more than taxes—you’re helping people who feel overwhelmed. I have one customer, a single guy, who had to become the guardian of his four-year-old niece. He’s such a friendly, responsible person, but he doesn’t make a lot of money or have an affinity for numbers. As I went through his taxes, I explained to him some of the credits that he could qualify for as a caregiver. When he found out how much of a tax refund he’d receive, he was blown away.

I’m so glad Intuit helped me reskill and find a career path forward. Now I’m making a real difference in people’s lives—all while being part of a company that helps me live my own best life. Joining Intuit is the best career decision I’ve ever made.

Come find your career path at Intuit

From bookkeeping to tax, and more, you can work and learn alongside a large, diverse team of skilled and credentialed professionals. Intuit’s supportive culture gives you the backing you need to take on new experiences at your own pace. Explore all Intuit seasonal, year-round, and full-time remote opportunities.