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NOTE: Please collect the following information from the end user reporting the issue or from your testing. To avoid research delays, include this information in your inquiry submission.

For Quicken obtain the Ofxlog.txt and Connlog.txt (In Quicken go to Help>Log files)

For QuickBooks Windows obtain the ~QBOFX32 and CONNLOG.TXT located where the company’s file is saved.

Look up log file location per product at Log Files Location.

Subscription Email address
Error Message

QuickBooks Online (QBO)
QBO Company ID
Email address used for the subscription

Instructions to obtain the Company ID
Click on the gear in the upper right corner
Click on Your Account
Click on Billing Info, above the Company Name you will see the Company ID

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