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NOTE: Please collect the following information from the end user reporting the issue or from your testing. To avoid research delays, include this information in your inquiry submission.

For Quicken obtain the OFXlog.txt, Connlog.txt, Cloud Sync (Windows), HTTP (Mac), and Quicken ID Email.

For QuickBooks Windows obtain the ~QBOFX32 and CONNLOG.TXT located where the company’s file is saved.

Look up log file location per product at Log Files Location.

Credit Karma

Subscription Email address

Error Message


QuickBooks Online (QBO)

QBO Company ID

Email address used for the subscription


Instructions to obtain the Company ID

Click on the gear in the upper right corner

Click on Your Account

Click on Billing Info, above the Company Name you will see the Company ID

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