Financial Tips Intuit Innovation Lab: Providing Empathetic Financial Assistance Using Emotion Recognition To explore how emerging technologies can further enhance our customers’ experiences, we hosted our first-ever Innovation Lab in San Francisco – an evening dedicated to shaping the future of FinTech through conversations with industry leaders, and demonstrations of experiments featuring different applications of emerging technologies like artificial intelligence, machine learning, behavioral science, emotion recognition, and Written by Intuit Blog Team Modified Nov 14, 2022 1 min read To explore how emerging technologies can further enhance our customers’ experiences, we hosted our first-ever Innovation Lab in San Francisco – an evening dedicated to shaping the future of FinTech through conversations with industry leaders, and demonstrations of experiments featuring different applications of emerging technologies like artificial intelligence, machine learning, behavioral science, emotion recognition, and blockchain. +++++ Chances are, you’ve probably felt frustrated or perplexed at least once while managing your personal or business finances. So it’s about time someone programmed a little empathy into AI-powered virtual assistants! The goal of this experiment from Cindy Osmon, Principal Software Engineer at Intuit, is to learn if natural language understanding and emotional speech analysis can be applied during a customer experience to reach a deeper emotional connection. “We’re using third-party analysis to determine whether a sentence is sad or happy,” Osmon explained. “Text-to-speech isn’t enough.” And who better to find an emotional connection with than a cute, little puppy? Stay tuned for more deep dives into various experiments we conducted and demonstrated at our Innovation Lab event! Previous Post Intuit Innovation Lab: Building Financial Resilience Using Behavioral Science Next Post Intuit Innovation Lab: Creating a Comprehensive View of Your Financial… Written by Intuit Blog Team More from Intuit Blog Team Browse Related Articles Intuit Experts Harnessing the power of the platform: Intuit’s innovative approach to power prosperity News How the Coalfield Solar Fund Helps Promise a Sustainable Future for Virginia and West Virginia Communities News Intuit launches New Employment and Hiring Index for Small Businesses News Intuit Comments on Impact of Silicon Valley Bank Closure Intuit Experts Expanding your bookkeeping career Job Readiness 12 tips for career development and advancement Diversity, Equity and Inclusion Building Inclusion: The forces behind our push for equity Innovative Thinking How Intuit Ventures is scaling to support startups Social Responsibility Support and celebrate these women-owned businesses Diversity, Equity and Inclusion What genuine allyship looks like according to LGBTQ+ members