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Supplier Code of Conduct
Integrity Without Compromise is at the core of everything we do at Intuit. It's our first Operating Value and the standard for how we do business every day. We formally adopted it as part of our Values back in 1993, and it's been an implicit part of our culture since day one. Living up to that value is more than using good judgment and common sense - it's an important part of becoming the best, most-admired company in the world. Our Supplier Code of Conduct takes this commitment to the next level and should be reviewed very carefully by our Suppliers. Our expectation is that our suppliers, their employees, workers, representatives and subcontractors comply with our Supplier Code of Conduct inclusive. We thank you for your continued commitment and support in fulfilling all of our ethical commitments and living our Values every day at Intuit. Please note that this Code supplements but does not supersede any rights or obligations established in any agreement we may have with our supply partners.
Suppliers should recognize and be committed to upholding the human rights of workers, and to treat them with dignity and respect as understood by the international community. Standards such as the Universal Declaration of Human Rights (UDHR), Social Accountability International (SAI) and the Ethical Trading Initiative (ETI) were used as references in preparing the Code and may be a useful source of additional information.
Freely Chosen Employment
Forced, bonded or indentured labor or involuntary prison labor is not to be used. All work will be voluntary, and workers should be free to leave upon reasonable notice. Workers shall not be required to hand over government-issued identification, passports or work permits as a condition of employment.
Suppliers should pay applicable legal wages under humane conditions. All workers must be provided with clear, written information about their employment conditions with respect to wages before they enter employment and as needed throughout their term of employment. Deductions from wages as a disciplinary measure will not be permitted nor will any deductions from wages not provided for by national law or local law be permitted without the express, written permission of the worker concerned. All disciplinary measures should be recorded. Wages and benefits paid for a standard working week must meet, at a minimum, local and national legal standards.
Suppliers will not use child labor. The term "child" refers to any person employed under the age of 15 (or 14 where the law of the country permits), or under the age for completing compulsory education, or under the minimum age for employment in the country, whichever is greatest.
Freedom of Association
Suppliers shall respect their employee's rights to join or form trade unions of their own choosing and to bargain collectively. Suppliers should not interfere with, obstruct or prevent legitimate related activities. Union representatives will not be discriminated against and are allowed to carry out their roles in the workplace.
Our suppliers shall be committed to providing equal employment opportunities for all applicants and employees and maintaining a workplace free from discrimination, harassment and retaliation. We do not tolerate this type of behavior by anyone. This includes unlawful discrimination or harassment on the basis of sex, race, color, religion, gender, age, mental or physical disability, medical condition, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected under applicable laws. This principle applies to all areas of employment, including recruiting and hiring, promotions and transfers, compensation and benefits.
Health & Safety
Our suppliers have the responsibility to provide a safe and hygienic workplace. Suppliers must provide their employees with a workplace that does not have serious hazards and must follow all country specific safety and health standards. Suppliers must find and correct safety and health problems. They must try to eliminate or reduce hazards first by making feasible changes in working conditions. Employees will receive regular and recorded health and safety training and that training is made available to all company employees.
Intuit suppliers must demonstrate that an organization-wide internally developed sustainability policy is in place, and that the company is actively pursuing this policy. For additional information please visit our Supplier Responsibility page located here.
Intuit seeks to work with suppliers that partner with local governments and communities to improve the educational, cultural, economic and social well-being of the communities in which they live and serve.
Adverse effects on the community, environment and natural resources are to be minimized while safeguarding the health and safety of the public. Suppliers must comply with all applicable health, safety and environmental laws and regulations when conducting business with Intuit. By way of example and not limitation, Intuit's suppliers must comply with the following:
- Product Content Restrictions
Suppliers are to adhere to applicable laws and regulations regarding prohibition or restriction of specific substances including labeling laws and regulations for recycling and disposal. In addition, suppliers are to adhere to all environmental requirements specified by Intuit.
- Chemical and Hazardous Materials
Chemical and other materials posing a hazard if released to the environment are to be identified and managed to ensure their safe handling, movement, storage recycling or reuse and disposal.
- Wastewater and Solid Waste
Wastewater and solid waste generated from operations, industrial processes and sanitation facilities are to be monitored, controlled and treated as required prior to discharge or disposal.
- Air Emissions
Air emissions of volatile organic chemicals, aerosols, corrosives, particulates, ozone depleting chemicals and combustion by-products generated from operations are to be characterized, monitored, controlled and treated as required prior to discharge.
- Environmental Permits and Reporting
All required environmental permits (e.g. discharge monitoring) and registrations are to be obtained, maintained and kept current and their operational and reporting requirements are to be followed.
- Pollution Prevention and Resource Reduction
Waste of all types, including water and energy, are to be reduced or eliminated at the source or by practices such as modifying production, maintenance and facility processes, materials substitution, conservation, recycling and re-using materials.
Advertising and Marketing
Except as required by law or the rules of any national securities exchange, Supplier may not issue press releases or endorsements which reference Intuit or include statements attributable to Intuit without the prior written consent of Intuit, which consent must include the written approval of Intuit's Corporate Communications Department, Procurement, and its legal counsel. No press release or endorsement which references Intuit or includes a statement by Intuit shall be made except as provided above. Suppliers do NOT have the right to claim or imply any endorsement by Intuit of their company or their unlicensed offerings without the express written permission from Intuit's Corporate Communications group.
If an Intuit supplier is, with Intuit's prior written approval, engaged in any advertising, marketing or promotional activities that reference or implicate Intuit, its name, logo or services in any manner, such materials must comply with all laws, rules and regulations, and must be truthful and accurate. Materials must not be false, misleading or have a tendency to deceive, and all claims must be substantiated. All suppliers' advertising must make clear and conspicuous disclosure of material terms and limitations of advertised offers.
Competitor Disparagement and Obtaining Information
Intuit competes based on the strength of its products, services, reputation, and fair and accurate comparisons with its competitors. Suppliers should not make unfair, misleading, or inaccurate comparisons with the products and services of Intuit's competitors. Intuit acquires competitive and other information only using proper means and without misrepresentation, and Intuit's suppliers, their agents and permitted subcontractors shall similarly do so.
We expect our business partners, suppliers, contractors and agents to conduct themselves ethically, professionally and with the utmost integrity and transparency in all business dealings related to Intuit, including complying with all applicable laws, rules and regulations. Suppliers must honestly and accurately record and report all business information and comply with all applicable laws regarding their completion and accuracy. Our suppliers will create, retain, and dispose of business records in full compliance with all applicable legal and regulatory requirements. We expect our suppliers to be honest, direct, and truthful in discussions with regulatory agency representatives and government officials.
Intuit expects you to comply with all applicable laws and regulations concerning importing and exporting products and services. This includes complying with regulations preventing U.S. companies from supporting or cooperating with an unsanctioned boycott of another country, or from doing business with certain persons or entities.
Anti-Bribery & Anti-Corruption
Suppliers will not participate in bribes or kickbacks of any kind, whether in dealings with public officials or individuals in the private sector. Intuit is committed to observing the standards of conduct set forth in the U.S. Foreign Corrupt Practices Act ("FCPA") and the anti-corruption and anti-money laundering laws of the countries in which Intuit operates. Suppliers must comply with all applicable anti-corruption and anti-money laundering laws, including the FCPA, as well as laws governing lobbying, gifts and payments to public officials, political campaign contribution laws, and other related regulations. Suppliers must not, directly or indirectly, offer or pay anything of value (including travel, gifts, hospitality expenses, and charitable donations) to any official or employee of any government, government agency, political party, public international organization, or any candidate for political office to (i) improperly influence any act or decision of the official, employee, or candidate for the purpose of promoting the business interests of Intuit in any respect, or (ii) otherwise improperly promote the business interests of Intuit in any respect.
Intuit Suppliers must:
- Protect and responsibly use the physical and intellectual assets of Intuit, including intellectual property, tangible property, supplies, consumables and equipment, when authorized by Intuit to use such assets.
- Use Intuit-provided information technology and systems (including email) only for authorized Intuit business-related purposes. Intuit strictly prohibits Suppliers from using Intuit-provided technology and systems to (i) create, access, store, print, solicit or send any material that is intimidating, harassing, threatening, abusive, sexually explicit or otherwise offensive or inappropriate, or (ii) send any false, derogatory, or malicious communications.
- Comply with all Intuit requirements and procedures for maintaining passwords, confidentiality, security and privacy as a condition of providing Intuit with goods or services or receiving access to the Intuit internal corporate network, systems and buildings. All data stored or transmitted on Intuit-owned or -leased equipment is to be considered private and is the property of Intuit. Intuit may monitor all use of the corporate network and all systems (including email), and may access all data stored or transmitted using the Intuit network.
- Comply with the intellectual property ownership rights of Intuit and others including but not limited to copyrights, patents, trademarks, and trade secrets; and manage the transfer of technology and know-how in a manner that protects intellectual property rights.
Protecting the Information of Intuit Customers and Third Parties
If a supplier is required to gather they will responsibly collect, use and protect the data and personal information that customers give to Intuit. This includes the data and personal information that our customers give us about their own customers or employees. Personal information from Intuit customers includes names, e-mail and street addresses, telephone numbers and login identification. It also includes tax return, credit card, financial account or personal health information, benefits information, Social Security, national identification and driver's license numbers.
If a supplier is required to gather customer or employee data, they will responsibly collect, use and protect the data and personal information of Intuit employees. An employee's personal information includes name, home and e-mail addresses, telephone numbers, login identification and employee identification. It also includes salary and some job performance data, credit card information, financial account or health information, background check information, benefits information, Equal Employment Opportunity information, Social Security, national identification and driver's license numbers. It is the responsibility of the supplier to understand and comply with Intuit privacy policies and standards, and data classification and retention policies.
Update and Review
This Code will be updated annually to keep it relevant based on feedback from internal and external stakeholders. Suppliers should take appropriate steps to ensure that the principles of this Code are communicated to their employees and throughout their own supply chains. Suppliers should also take appropriate steps to ensure that the principles of this Code are adopted and applied by their employees, suppliers, agents and contractors to the extent applicable.
Right to Audit
Intuit has the right to periodically perform evaluations to ensure that the Supplier, its subcontractors and its next-tier suppliers are complying with this Code and with applicable laws and regulations. Intuit may visit (and/or have external monitors visit) supplier facilities, with or without notice, to assess compliance with this Code and to audit Supplier's wage, hour, payroll, and other worker records and practices.
Contact Information and Escalation Procedures
Whenever possible, contact the appropriate Intuit third party relationship manager or engagement manager with any questions or to discuss business conduct and ethics issues. If necessary, use the Intuit Integrity Line to report suspected discriminatory, unethical or illegal activities. The hotline is available to third party personnel, temporary workers, independent contractors, and personnel of subcontractors of third parties. It is also used by Intuit employees. The hotline may not be used to harass either Intuit or third party associates through improper or unsupported allegations. Reported incidents must be thought in good faith to be actual violations of these standards. Retaliation against anyone reporting suspected violations by third party associates is prohibited and may result in termination of the individual third party workers' engagements or the third party relationship.
Intuit Integrity Line
If you are not comfortable using any of the above options, please seek help or report your concerns through the Intuit Integrity Line. The trained professionals working there will protect your anonymity and confidentiality to the fullest extent possible. Please provide as much information and detail as possible when using this channel. All matters reported will be looked into and handled appropriately. Intuit's Integrity Line is an external, third-party service available to you for anonymous reporting 24-hours a day, seven days a week, and 365 days a year. The staff will report your questions or concerns to Intuit in a timely way.
You may contact the Integrity Line by: Calling toll-free at 877-379-3939.
From outside the U.S., dialing the direct access code for the country from which you are calling, followed by 800-613-9682. (Contact a local operator to find a direct access code.) Or, go online to complete an Integrity Line Web form.
References: The following standards were used in preparing this Code and may be a useful source of additional information. The following standards may or may not be endorsed by each Supplier.
Electronic Industry Code of Conduct, October 2004
ILO Code of Practice in Safety and Health
National Fire Protection Agency
ILO International Labor Standards
OECD Guidelines for Multinational Enterprises
United Nations Convention Against Corruption
United Nations Global Compact
Universal Declaration of Human Rights
Ethical Trading Initiative
Eco Management & Audit System
KES - Kyoto Environmental Standard