intuit-experts-ttl

Be a part of the virtual network

Intuit is hiring for a number of credentialed and non-credentialed accounting positions—from tax associate to tax expert. Whatever your goal, we’ll help you get there

 

Earn extra money remotely.

Earn an attractive hourly wage (plus overtime during peak hours) with a schedule that works best for you.

 

Use your expertise to help people.

Build relationships with clients through features like screen share, chat, and live video from your own workspace. Or provide tax support behind the scenes.

 

Tackle new challenges daily.

Get on the job training and learn something new every day with Intuit’s community of tax professionals and on demand resources.

Use your expertise to help people with their taxes.

Credentialed experts welcome, not required

Credentialed experts welcome, not required.

We are actively hiring tax professionals with experience using tax software to prepare federal and state individual 1040 tax returns for clients.

We provide equipment and training for you to succeed in your new job. All levels are welcome, from tax associate to credentialed (certified public accountant, enrolled agent, practicing tax attorney). Bilingual proficiency (English/Spanish) is a plus.

401k matching? You bet.

401k matching? You bet.

We're proud to offer some of the best employee benefits around, including a 401K savings plan and the option to participate in our Employee Stock Purchase Plan.

Grow your career with intuit

Grow your career with intuit

We have a number of accounting positions available, including Tax Associate, Tax Expert, Team Lead, and Manager.

Kick off your accounting career, and whatever your goal, we'll help you get there.

Use your expertise to help people with their taxes.

Credentialed experts welcome, not required

Credentialed experts welcome, not required.

We are actively hiring tax professionals with experience using tax software to prepare federal and state individual 1040 tax returns for clients.

We provide equipment and training for you to succeed in your new job. All levels are welcome, from tax associate to credentialed (certified public accountant, enrolled agent, practicing tax attorney). Bilingual proficiency (English/Spanish) is a plus.

401k matching? You bet.

401k matching? You bet.

We're proud to offer some of the best employee benefits around, including a 401K savings plan and the option to participate in our Employee Stock Purchase Plan.

Grow your career with intuit

Grow your career with intuit

We have a number of accounting positions available, including Tax Associate, Tax Expert, Team Lead, and Manager.

Kick off your accounting career, and whatever your goal, we'll help you get there.

When asked, 91% of TurboTax Live experts chose to return for the next tax year.

  • Fortune's 100 Best Companies to Work For

  • Fast Company's 50 Best Workplaces for Innovators

  • Glassdoor's Best Places to Work, Employee's Choice

  • Fortune's Best Workplaces in Technology

  • Fortune's 100 Best Companies to Work For

  • Fast Company's 50 Best Workplaces for Innovators

  • Glassdoor's Best Places to Work, Employee's Choice

  • Fortune's Best Workplaces in Technology

Our employees recommend working here

glassdoor-experts

Remote Tax Customer service

"The company is very supportive, lots of training, work from home, great benefits, even for seasonal employees."

Current Employee - Seasonal Tax Expert - Tucson, AZ

glassdoor-experts

LOVE IT!

"Work from home, schedule flexibility, competitive benefits and pay, lack of micromanaging, rewarded for performance, advancement opportunities"

Current Employee - Tax Expert - Knoxville, TN

glassdoor-experts

Remote Tax Customer service

"I'm able to work at home, get exposure to a vast pool of issues that I would not normally encounter in my own practice, learn a great deal and get supplemental income."

Current Employee - Senior Tax Expert - Marksville, LA

glassdoor-experts

Outstanding Company

"Flexible work schedule, tax research, outstanding communication technologies. Never a dull moment, constant training opportunities, strong belief in reinforcing self-improvement, Why would you not want to work here?"

Current Employee - Tax Expert - Sun City Center, FL

FAQs

  • What kind of support will I be providing customers?

    You’ll be helping our customers do their own taxes by providing expert guidance, tax explanations, and advice so they can file confidently with TurboTax. For example, many of our customers need help with reporting deductions, rental properties, etc., and you’ll be the tax expert they turn to for advice and reassurance. In some cases you may prepare their return, sign, and file their taxes. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to take control of their finances.

  • How will I be communicating with customers?


    You'll be talking to them through audio and video technology. During a typical call, a customer is signed into TurboTax, hears you through the phone, and sees you in a video (or SmartLook) window on their screen. Before you take any calls, we walk you through detailed training for your role.

  • Where will I be working?

    This is a remote position where you work virtually, so you can choose the best location that suits you. Most of our credentialed tax experts work at home in an area where they can handle calls privately. Just because it’s remote doesn’t mean you’ll ever be on your own. Every day, you’ll work together with other tax experts to solve customers’ problems and maybe grow your own expertise.

  • What equipment do I need for this position?

    As a credentialed tax expert, you will be receiving an Intuit laptop, preloaded with all of the tools and systems you will need to help customers. You will need a dedicated high-speed internet connection. For this role, it’s common for tax experts to set up a home office or an area with a desk and chair where they can handle calls.

  • What equipment will Intuit provide?

    In addition to the all-in-one laptop, we’ll provide:

    • a video camera that you use for your video calls with customers
    • a backdrop (material that will serve as the background behind you during video calls)
    • and a headset

  • Will there be training available?


    Yes, there will be thorough training on every aspect of the role, including:

    • detailed expectations for the role
    • the software you’ll use to conduct video calls with customers
    • how to handle common situations and more.

    Training is approximately 1 full week (this includes 2 full weekends) to complete training, a mix of self-led and live sessions. At any point, whether it’s before, during, or after training, there will always be support available for you.

  • What shifts are available?

    During the tax season, we offer work schedules on a first-come, first-serve basis around our operating hours. We serve our customers, 7 days a week from 5am to 9pm PT. You must be able to commit to a minimum schedule of at least 20 hours/week (minimum 4 hour shifts) throughout the tax season.

  • What does compensation look like?

    You will be paid per hour based on the state rates where you reside during seasonal employment. You are also eligible for a bonus paid out at the end of the season based upon performance. Performance depends on customer feedback, issue resolution, and completion of the assigned season.

  • What is the hiring process?

    In addition to the following items, you will also be required to pass a background check.

    • If you are credentialed as a Certified Public Accountant, Enrolled Agent, or a practicing attorney, make sure your credentials are current, active, and in good standing.
    • If you are not credentialed, we are still hiring for a wide range of positions and encourage all tax professionals to apply.
    • Once you apply online, you will be contacted by a recruiter who will then complete a phone screen.
    • If you continue in the process, the recruiter will then email you an online link via HireVue to complete an assessment and video interview.

  • Will Intuit provide E&O insurance? How will IRS correspondence be handled?

    Intuit has you covered! We have the plans in place to ensure that if any common issues arise, we have your back.

Ready to connect?

If you have specific questions about TurboTax Live, please contact joebaker@intuit.com