In a Tax Associate or Tax Expert role, you’ll provide expert guidance, tax explanations, and advice to business owners so they can file confidently with TurboTax. You’ll be the professional business owners turn to for advice and reassurance. In some cases, you may prepare, sign, and file taxes. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to take control of their finances. 

You’ll interact with clients through audio-visual technology. During typical sessions, clients log into their tax software, hear your voice through their devices, and view you on their screens via video conferencing. We provide thorough role-specific training before you begin taking calls. 

This position allows you to work remotely from a location of your choice. Many tax professionals select a private area in their homes for handling calls. While you work virtually, you collaborate daily with other experts to resolve customer issues. We also provide opportunities to expand your knowledge and skills. 

We’ll send you an Intuit laptop preloaded with all the tools and systems you need to help customers. You need a dedicated, hard-wired, high-speed internet connection. We request you set up a home office or a quiet space with a desk and chair where you can work without interruption. 

In addition to the laptop, we’ll provide: 

• USB headset 
• Webcam 
• USB hub 
• USB-to-VGA adapter 
• 20-foot Ethernet cable 

Yes, we provide detailed expectations for the role and teach you how to handle common situations. 

Training may take up to 17 days (this includes two full weekends) to complete. Training is paid and is a combination of self-led and live sessions you complete remotely. 

During the tax season, we offer work schedules on a first-come, first-serve basis. We serve our customers 7 days a week from 5 AM to 9 PM ET. You must be able to commit to a minimum schedule of at least 20 hours/week (minimum 4-hour shifts) throughout the tax season. 

We pay hourly, based on the rate for the state you work from during seasonal employment. You’ll be eligible for a performance-based bonus paid out at the end of the season. Performance is determined by customer feedback, issue resolution, and completion of the assigned season. 

In addition to the following items, you will also be required to pass a background check.

• If you are credentialed as a Certified Public Accountant, Enrolled Agent, or a practicing attorney, make sure your credentials are current, active, and in good standing.
• If you are not credentialed, we are still hiring for a wide range of positions and encourage all tax professionals to apply.
• Once you apply online, a recruiter will contact you to schedule and complete a phone screen.
• If we choose to move you forward in the process, the recruiter will then email you an online link via HireVue to complete an assessment and video interview.

We have you covered! We have the plans in place to ensure that if any common issues arise, we have your back.