Facing the challenges of our time and playing our part in building a better future

We’re proud to release our our 2021 Corporate Responsibility Report showcasing the ways Intuit has reaffirmed and reimagined our enduring commitment to making a positive impact on the world around us – and openly sharing our progress along the way. Below is my letter introducing the report.

This past year was one of both challenges and opportunities. Around the world, people were forced to face daunting challenges to their physical and mental health, their economic well-being, and deep-rooted societal inequities. At the same time, we’ve all been part of shaping a new path that highlights our collective capacity for resilience and innovation when faced with adversity — and that gives me great hope for the future. 

At Intuit, the challenges of the past year have served as a powerful call to action to reaffirm and reimagine our enduring commitment to making a positive impact on the world around us. I believe we now have an opportunity to build a new and better “normal” both inside and outside the company, for our employees, customers, communities and shareholders. We are embracing this opportunity and come to work every day passionate about finding new ways to power prosperity, especially for those who need it most. 

That work starts with our platform and products, TurboTax, QuickBooks, and Credit Karma, putting technology on the side of customers to empower them to overcome their most important financial challenges. We are proud of the speed we were able to move at to deliver new innovations to help our customers this year when they needed us the most. We were also excited to add Credit Karma to the Intuit family. Like Intuit, Credit Karma is a mission-based company, fueled by a values-driven culture,  dedicated to creating an inclusive workplace for its employees. I am thrilled at how Intuit and Credit Karma are helping customers find the right financial products, putting more money in their pockets and helping them access the financial expertise and advice they need to make better decisions about their money.  

While we never stop working to find new, innovative ways to solve customer problems, we also know that the work of powering prosperity goes beyond our products. To truly deliver on our mission of powering prosperity, we must also look for other ways to live our values and help the communities around us overcome the challenges they face. We must make investments of both our time and resources to meet the challenges of today as well as setting up these communities for future success.  

We believe this work starts with a fundamental commitment to diversity, equity and inclusion (DEI). Diversity is a fact, but inclusion and equity are choices we make — and we believe choosing to embrace and embed DEI into how we operate is critical to driving innovation and growth in the future. This year we revised our approach to advancing DEI, inside and outside of the company, and publicly detailed how we will hold ourselves accountable. I am proud of the progress we made as we continue to drive systemic and durable change to help build a more equitable and inclusive world. 

This report highlights how our mission of powering prosperity inspires our corporate responsibility efforts. In addition to our commitment to DEI, we have declared three key priorities: job creation, job readiness and having a positive impact on climate. We also continue to champion public policies that create more equitable and inclusive economies and empower consumers and small businesses. As you will see, corporate responsibility is embedded throughout Intuit as an essential part of our unwavering commitment to our employees, customers, communities and shareholders.

We are proud of the work described in this report. We also know there is still a long way to go. The challenges will continue and real progress will take time. Yet I remain optimistic of what we can accomplish together. We look forward to sharing more information as we continue to hold ourselves, and others, accountable. Guided by our mission to power prosperity, and our values, we are excited to face the challenges of our time and play our part in building a better future.