Windows 7 support has ended

As of January 14, 2020, Microsoft no longer provides security updates or support for PCs running Windows 7.

As of January 14, 2020, Microsoft no longer provides security updates or support for PCs running Windows 7

This means that computers running on Windows 7 are more vulnerable to security risks and viruses. At Intuit, the security of our customers’ data is a top priority. To help safeguard our customers’ personal information, like their Social Security number and bank account information, the latest Intuit products will not work with Windows 7.

Microsoft recommends that Windows 7 users upgrade to Windows 10.

If you have TurboTax and QuickBooks Desktop Software, upgrading to Windows 10 is recommended

You can use TurboTax and QuickBooks Desktop on any operating system listed in the products system requirements (Windows 8/Windows 8.1/Windows 10). Windows 7 is no longer a supported operating system.

No need to re-purchase TurboTax or QuickBooks

Once you’ve upgraded your Windows operating system, your current version of TurboTax or QuickBooks Desktop will work on your PC. You don’t have to buy them again.

General Questions

General FAQs for end of Windows 7 support

  • How do I know what operating system I have?

    Microsoft has instructions to help you find out which version of Windows you are running:

    https://support.microsoft.com/en-us/help/13443/windows-which-version-am-i-running

  • Will Intuit desktop products work on Windows 7 operating system?

    At Intuit, the security of our customers’ data is a top priority. To help safeguard our customers’ personal information, like their Social Security number and bank account information, the latest products will not work with Windows 7.

  • How do I upgrade my operating system and how much does it cost?

    Visit Microsoft for the most up to date information on pricing and promotions or to upgrade the operating system for your Windows 7 PC, here.

  • Can I still use TurboTax and QuickBooks Online products on Windows 7?

    This Windows 7 information is specific to TurboTax and QuickBooks desktop users ONLY

  • Why are you recommending Windows 10?

    According to Microsoft, Windows 10 is the most secure Windows ever. For more information on Windows 10 features and security, visit Microsoft. here.

  • Do I need to re-purchase my QuickBooks or TurboTax desktop software after I upgrade my operating system?

    No, your current version of TurboTax or QuickBooks can be installed on your computer, after you upgrade.

  • Where can I get help with Windows 10 installation?

    Visit the Windows support page if you need help updating and installing Windows 10 on your PC.

TurboTax Desktop

Windows 7 End of Life FAQs for TurboTax Desktop

  • How can I file my taxes if I don’t want to upgrade my OS?

    If you don’t want to upgrade your operating system, you can use TurboTax Online to complete your taxes this year. These instructions can help you switch from TurboTax CD/Download to TurboTax Online.

  • Minimum system requirements for TurboTax Windows software (to be updated)

    You can get get the minimum system requirements on Intuit TurboTax's website by clicking here.

  • Do I need to upgrade if I have Windows Server 2008?

    Because Microsoft will no longer provide security updates or support for PCs running Windows 7 or Windows Server 2008 starting on January 14, 2020, we strongly recommend that desktop customers using Windows 7 upgrade to Windows 10 before installing their product.

    TurboTax for tax year 2019 will install on Windows 7 (Service Pack 1 or later), but when TurboTax for tax year 2020 is released, all TurboTax desktop products will cease installing on Windows 7.

    And while you can still use TurboTax 2019 on Windows 7 (Service Pack 1 or later), there are a couple risks in doing so:

    ● Your computer will be more vulnerable to security risks and viruses because Microsoft will no longer provide security updates and support for your PC.
    ● You won’t be able to install future versions of TurboTax on your PC. You’ll need to upgrade to a newer version of Windows next year.

    We recommend upgrading to Windows 10 for the highest level of security, but you can upgrade to Windows 8 or 8.1 and still use TurboTax without these risks. You can learn more by clicking here.

  • Does end of support for Windows 7 affect me if I use TurboTax Online

    If you’re using TurboTax Online, there’s no impact to you as long as you meet the minimum system requirements.

  • Will I be able to still file my return if I’m using Windows 7?

    If you’re using TurboTax Online, there’s no impact to you as long as you meet the minimum system requirements.

  • Are there any risks in using TurboTax on Windows 8 if I don’t want to upgrade to Windows 10?

    Microsoft continues to provide security updates and support for PCs running Windows 8. For the highest level of security, Microsoft recommends upgrading to Windows 10

  • How will upgrading to Windows 10 affect older versions of TurboTax and prior year taxes?

    You’ll still be able to import your prior year return if you upgrade to Windows 10.

    If you have older versions of TurboTax from prior years, you’ll be able to continue using them both on Windows 7 or on higher versions of Windows if you upgrade. To learn more, click here.

  • What are the minimum system requirements to use TurboTax?

    You can get the minimum system requirements on Intuit TurboTax's website by clicking here.

  • If I upgrade my operating system will that work with my other installed software?

    If you’re upgrading and want to know more about the impact that has on other software you use, check the system requirements for that specific software to see if it supports your new version of Windows.

    Click here for more information

  • How can I return my software?

    To return your TurboTax software, complete this form.

    If you purchased your software but would like to switch to TurboTax Online, follow these instructions

  • What is the difference between desktop software and online?

    You can view the differences by click here

  • Where can I get help with my operating system?

    Visit Microsoft’s Windows 7 site if you need help updating Windows on your PC.

    The system requirements for newer versions of Windows are the same as Windows 7. You can confirm your computer will support Windows 10 by reviewing Microsoft’s system requirements.

    Your other software should work with an upgraded operating system. Check the system requirements for each one to see if it supports your new operating system version.

  • Where can I get help with Windows 10 installation?

    Visit the Windows support page if you need help updating and installing Windows 10 on your PC.

QuickBooks Desktop

Windows 7 End of Life FAQs for QuickBooks Desktop

  • Do I need to upgrade if I have QuickBooks Desktop Plus?

    Yes, Microsoft’s decision to no longer provide security updates or support to PCs running Windows 7 also impacts QuickBooks Desktop Plus products.To help you best safeguard any personal information, like Social Security numbers and bank account information, if you’re using a Desktop product we strongly recommend that you upgrade from Windows 7 to Windows 10.

  • What if I don’t want to upgrade from Windows 7?

    You can still use older versions of QuickBooks Desktop. However, upgrading from Windows 7 to Windows 10 helps to protect your QuickBooks Desktop data, including your customers' and employees' sensitive information.

  • What are the minimum system requirements for QuickBooks Desktop software?

    You can read the minimum system requirements for Intuit QuickBooks desktop products by clicking here.

  • What does this mean for older versions of QuickBooks desktop? Can I still use my QuickBooks desktop (2019 and earlier) product?

    You can still use older versions of QuickBooks Desktop. However, upgrading from Windows 7 to Windows 10 helps to protect your QuickBooks Desktop data, including your customers' and employees' sensitive information.

  • Do I need to upgrade if I have Windows Server 2008?

    Yes, as of January 14, 2020, Microsoft no longer provides security updates or support for PCs running Windows 7 or Windows Server 2008. Because of these changes, you need to update to one of the operating systems listed in our System Requirements:

    QuickBooks 2018
    QuickBooks 2019
    QuickBooks 2020
    QuickBooks 2021

  • If I upgrade my operating system will that work with my other installed software?

    If you’re upgrading and want to know more about the impact that has on other software you use, check the system requirements for that specific software to see if it supports your new version of Windows.

  • What is the difference between desktop software and online?

    Desktop software is a program installed on the computer itself that runs via the operating system. Online software is stored on the web and runs through an internet browser.

  • Where can I get help with my operating system?

    Visit Microsoft’s Windows 7 site if you need help updating Windows on your PC.

    The system requirements for newer versions of Windows are the same as Windows 7. You can confirm your computer will support Windows 10 by reviewing Microsoft’s system requirements.

    Your other software should work with an upgraded operating system. Check the system requirements for each one to see if it supports your new operating system version.

  • What if my business has subscribed to Windows 7 Extended Security Updates (ESUs)?

    Extended Security Updates allows you to receive important security updates for Windows 7 from Microsoft for up to three more years. These can help you keep your system secure, even after Windows 7’s end of life. However, our notification systems cannot distinguish between customers who receive Extended Security Updates and customers who do not. Because of this, you will still see the same notices and prompts as other Windows 7 users.

  • What if my computer is never online? I only update QuickBooks using patches downloaded on another computer?

    While it is possible to use QuickBooks in an “offline mode,” our system requirements for all current versions of QuickBooks do call for an online connection. We cannot guarantee full QuickBooks functionality without an internet connection.

  • Do all of the answers apply to Windows Server 2008 also?

    Yes. Windows Server 2008 is the server version of Windows 7. QuickBooks 2020 supports the latest Windows Server version, which is Windows Server 2019. Older versions of Windows are already out of date, and are also no longer receiving security updates. If you are using an older version of Windows, we strongly recommend that you upgrade to Windows 10.

  • I see mention of possible software functionality issues for Windows 7/Server 2016. I also use older versions of Windows. Should I be worried?

    Older versions of Windows are already out of date, and are also no longer receiving security updates. If you are using an older version of Windows, we strongly recommend that you upgrade to Windows 10.

  • My QuickBooks is hosted. What should I do?

    Most hosting providers will upgrade their systems to move to Windows 10 or to newer versions of Windows Server.

    If you’re not sure what version your hosting provider is using or what their plans are for upgrading to Windows 10, you should contact them for more information.

  • My older version of QuickBooks does not indicate that it will run on Windows 10/Server 2016. Do I need to upgrade my QuickBooks also?

    These versions of QuickBooks have not been tested with Windows 10. We recommend upgrading to the latest version of QuickBooks to ensure compatibility.

  • Do I need to uninstall QuickBooks before upgrading the Operating System?

    You don’t need to uninstall QuickBooks before you start. However, we do recommend that you backup your company files using an external drive or a backup service such as Intuit Data Protect before you begin the upgrade.

  • Where can I get help with Windows 10 installation?

    Visit the Windows support page if you need help updating and installing Windows 10 on your PC.