Guidelines for Service of Legal Process
This page provides some guidelines for the service of subpoenas, summonses, search warrants, preservation requests, and court orders (collectively referred to below as a “legal process”) on Intuit and its subsidiaries.
U.S. Legal Process Requirements
Please note that Intuit responds only to valid legal process issued in compliance with applicable law, including the federal Stored Communications Act ("SCA"), 18 U.S.C. Sections 2701-2712, as may be applicable to certain Intuit products, including QuickBooks Online and QuickBooks Time.
For those SCA-covered services, governmental entities may obtain:
- basic subscriber information (defined in 18 U.S.C. Section 2703(c)(2)) with a validly issued subpoena, summons, or court order;
- non-content records, including of transactions with Intuit, with a court order issued under 18 U.S.C. Section 2703(d); and
- contents of customer accounts, including customer-created accounting records, with a search warrant.
Nongovernmental persons or entities may obtain basic subscriber information and non-content records, including of transactions with Intuit, with a validly issued subpoena or court order. Nongovernmental persons or entities seeking the contents of customer accounts should seek this information directly from the Intuit customer.
How to Serve Legal Process Inside the U.S.
U.S. law enforcement and regulatory agencies
Intuit accepts service of legal process from federal, state and local law enforcement agencies, courts and regulatory agencies in the United States through its registered agent, Corporation Service Company (CSC). Legal process may be served in-person or by mail at the following address:
Intuit Inc.
c/o Corporation Service Company (CSC)
251 Little Falls Drive
Wilmington, DE 19808
It is Intuit’s practice not to accept requests sent via email or mail to Intuit Inc.’s headquarters or any other Intuit office locations, unless allowed by the laws, rules or regulations governing your legal request. Please note that service made by means other than CSC may not be handled efficiently.
Intuit reserves the right to object to any legal process it receives, including but not limited to overbroad and/or burdensome requests.
Civil Actions
Legal process for civil matters must be made pursuant to the rules applicable to the jurisdiction in which the matter is pending. Civil subpoenas issued from state courts outside of California should be properly domesticated in California. Once a matter has been properly domesticated in California, it may be served at the following address:
Intuit Inc.
c/o Corporation Service Company (CSC)
2710 Gateway Oaks Drive
Suite 150N
Sacramento, CA 95833
How to Serve Legal Process Outside the U.S.
Please contact subpoenateam@intuit.com to discuss acceptable methods for service of process outside the United States.
If You Are Seeking Information from Intuit
Intuit Products
For your reference, a current list of Intuit products can be found here: https://www.intuit.com/products/
Specific Details Needed
Please provide specific details about the information you are requesting, including the Intuit product at issue, any available identifiers such as account names, emails, addresses, phone numbers, Intuit and/or government identification number(s) and a detailed description of the type of information sought.
Contact Information
Please provide your own contact information, including your first and last name; the name of the office, agency or entity you represent; your job title; your email address; your physical mailing address; and your phone number. In addition, please provide your supervisor's contact information in the request as they may be contacted to confirm the request was legitimate.
Response time
Response time is approximately 30 to 60 days from the date your request was validated, but will vary depending on the scope of the request and the type of information requested.
Notice to the User
Intuit’s general practice is to notify affected users of the request for their data before producing their information to the requesting party. If you believe Intuit should make an exception to this practice, please provide:
- A written court order issued in accordance with 18 U.S.C. § 2705(b);
- A written attestation that Intuit is prohibited from providing notice under applicable law, including a citation to the applicable statute; or
- A written attestation from law enforcement that disclosure would compromise a criminal investigation.
Preservation of Records Pending Legal Process
Consistent with 18 U.S.C. § 2703(f), Intuit will preserve records for up to 90 days pending issuance of legal process if it receives a written preservation request. Unless Intuit receives an additional preservation request, Intuit will after 90 days release the preservation and the preserved records will be subject to Intuit’s normal retention or destruction schedules.
All preservation requests should specifically identify the records to be preserved, the time period for which they are to be preserved, and that legal process is forthcoming.
