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    NOTE: Please collect the following information from the end user reporting the issue or from your testing. To avoid research delays, include this information in your inquiry submission.

    For Quicken obtain the OFXlog.txt, Connlog.txt, Cloud Sync (Windows), HTTP (Mac), and Quicken ID Email.

    For QuickBooks Windows obtain the ~QBOFX32 and CONNLOG.TXT located where the company’s file is saved.

    Look up log file location per product at Log Files Location.

    Credit Karma

    Subscription Email address

    Error Message

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    QuickBooks Online (QBO)

    QBO Company ID

    Email address used for the subscription

    Screenshots

    Instructions to obtain the Company ID

    Click on the gear in the upper right corner

    Click on Your Account

    Click on Billing Info, above the Company Name you will see the Company ID

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