Customer Experience Strategy at Intuit
At Intuit, our mission is to power prosperity around the world. The Customer Experience (CX) team plays a pivotal role in this mission by ensuring that every interaction with our customers is exceptional. As innovators and problem solvers, we create solutions that support our customers' financial and business successes.
Learn, grow, and succeed in your CX career.
If you love understanding, empathizing, optimizing and improving customer relationships through fintech products and services that make a difference in your customers' lives, then you're in the right place.
CX in Intuit’s Consumer Group
In Intuit’s Consumer Group, (TurboTax) the Customer Experience (CX) team plays a crucial role in ensuring that customers receive exceptional service and support throughout their interactions with Intuit’s products and services, while also actively shaping the overall customer strategy.
Popular job titles:
- Senior Customer Experience Professional
- Staff Customer Experience Professional
- Group Manager, Customer Experience
- Service Designer
- Principal Service Designer
- Customer Experience Operations Professional
- Senior Customer Experience Operations Professional
CX in Intuit’s Global Business Solutions Group
In Intuit’s Global Business Solutions Group, the Customer Experience (CX) team fulfills a central role in ensuring that all customer interactions with our suite of business management tools, are seamless, efficient, and highly satisfactory - while also actively shaping the overall customer strategy.
Popular job titles:
- Senior Customer Experience Professional
- Staff Customer Experience Professional
- Group Manager, Customer Experience
- Service Designer
- Principal Service Designer
- Customer Experience Operations Professional
- Senior Customer Experience Operations Professional
Our values guide our actions and define your experience at Intuit
At Intuit, our mission is to power prosperity around the world. The Customer Experience (CX) team plays a pivotal role in this mission by ensuring that every interaction with our customers is exceptional. As innovators and problem solvers, we create solutions that support our customers' financial and business successes.
Customer Obsession
Being customer-obsessed means that we fall in love with our customers’ problems, not our solutions. We sweat every detail to deliver delightful and meaningful customer experiences.
Stronger Together
We're passionate about creating an environment where all employees feel a sense of belonging, and where everyone feels like they can bring their whole selves to work. We believe in creating a workforce with an inclusive environment representative of our diverse customers.
Courage
Courage means being bold and fearless in how we think and act, relentlessly holding a high bar for performance, and valuing speed, learning and action.
Opportunity for impact in CX & Service Design
Create a continuous, data-driven cycle of improvement for the end-to-end customer journey, directly linking customer satisfaction to tangible business results.
We're hiring for exceptional CX & Service Design talent
Are you ready to join a talented, collaborative, passionate CX team? Explore our latest job opportunities and apply today.
Key Jobs Openings in Canada
Intuit is proud to be an equal opportunity employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please talk with your recruiter or send a request to TalentAcquisition@intuit.com.
For more information, please read our EEO policy. Intuit encourages people with criminal record histories to apply for employment, and values diverse experiences, including prior contact with the criminal legal system. To that end, Intuit welcomes such applicants in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, the San Francisco Fair Chance Act Ordinance, and other similar laws. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here. Applicants for jobs in unincorporated areas of Los Angeles County can review a copy of the Los Angeles County Fair Chance Act Notice here.
